Community Manager

• Curate and execute a thoughtful calendar of tenant programming that reflects the building’s identity, fosters community, and drives engagement.
• Manage all aspects of community events, including concept development, budgeting, vendor management, onsite execution, and post-event reporting.
• Own the building’s marketing channels—including the tenant app, newsletter, digital displays, signage, and social content where applicable—to ensure communications are timely, engaging, and on brand.
• Create compelling content that promotes events, highlights building amenities, celebrates tenant stories, and keeps the community informed.
• Grow engagement with the tenant experience app through strong content, audience management, building notices, and curated local partnerships and perks.
• Oversee ordering, restocking, receiving, and inventory of amenity supplies.
• Keep all amenity spaces spotless at all times.
• Document and escalate maintenance and facilities issues through proper channels.
• Maintain clean, organized supply closets.
• Support leasing teams in showcasing building amenities.
• Build trusted relationships with tenants and create experiences that make the workplace feel more welcoming, connected, and valuable.
• Meet regularly with tenant contacts to understand their needs and gather feedback.
• Build relationships proactively throughout the building through everyday interactions.
• Execute in-suite activations and personalized engagement opportunities where appropriate.
• Deliver Surprise & Delight moments and consistently meet hospitality engagement standards.
• Own the tenant onboarding experience so new people quickly understand everything the building has to offer.
• Gather customer feedback through surveys and conversations, then develop action plans that improve the tenant experience.
• Champion Industrious service standards and hospitality principles.
• Model and deliver on any new hospitality standards.
• Communicate and resolve issues confidently, empathetically, and professionally.
• Bachelor's Degree preferred with 2-5 years of experience in community, hospitality, or customer facing work. In lieu of a degree, a combination of experience and education will be considered.
• Community events or hospitality experience. You've designed and delivered tenant programs, events, or comparable hospitality work. You know what drives engagement.
• Marketing Communications ability. You write clearly, adapt your tone to your audience, and can manage a content calendar or newsletter in a professional context.
• Organizational discipline. You manage multiple programs and relationships simultaneously without letting details fall through.
• Tenant relationship skills. You build trust quickly, follow through reliably, and make people feel genuinely cared for.
• Comfort with digital tools.

with a tenant experience app or similar platform is a strong plus.

You learn new tools quickly.

• Prior experience with data visualization tools.
• Broad knowledge of Marketing Research and some knowledge of several job disciplines within the function.
• Understanding existing procedures and standards to solve slightly complex problems.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.