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Community Manager
South American Institute for Politics and Strategy (ISAPE)
Abu Dhabi, UAE
Full Time
Senior
Remote
1 weeks ago
Community ManagementSocial Media ManagementContent StrategyCustomer EngagementAnalyticsCRM
Free
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Community ManagementSocial Media ManagementContent Strategy
About the Role
ISAPE is seeking an experienced Community Manager to build, engage, and grow online and offline communities. The role involves developing engagement strategies, managing conversations across platforms, and turning feedback into insights.
Key Skills for This Role
Community ManagementSocial Media ManagementContent StrategyCustomer EngagementAnalyticsCRM
Responsibilities
- Develop and execute community engagement strategies aligned with organizational objectives, brand values, and customer engagement goals.
- Build, manage, and grow online communities across social media platforms, forums, messaging apps, and community platforms.
- Create, schedule, and manage engaging community content, discussions, events, and engagement campaigns.
- Collaborate with marketing, customer success, product, communications, and support teams to deliver consistent messaging and exceptional community experiences.
- Respond to community inquiries, comments, feedback, and concerns promptly while maintaining a positive and professional brand voice.
- Monitor key performance indicators (KPIs) including community growth, engagement rate, active members, sentiment analysis, customer satisfaction, response time, and retention metrics.
- Gather customer feedback, identify emerging trends, and provide actionable insights to product, marketing, and leadership teams.
- Organize webinars, virtual events, AMAs, community programs, ambassador initiatives, and customer advocacy campaigns.
- Manage community guidelines, moderation policies, crisis communications, and escalation processes.
- Identify and collaborate with brand advocates, creators, influencers, and strategic partners.
- Prepare community performance reports, dashboards, insights, and strategic recommendations for senior leadership.
- Lead continuous improvement initiatives and mentor community specialists and moderators.
Requirements
- Bachelor's degree in Marketing, Communications, Public Relations, Business Administration, Journalism, or a related field preferred.
- Professional certifications in Community Management, Social Media Marketing, Digital Marketing, Customer Experience, or equivalent are advantageous.
- 5+ years of experience in community management, social media management, customer engagement, communications, or related roles.
- 2+ years of experience managing online communities, brand engagement programs, or cross functional marketing initiatives preferred.
- Strong understanding of community building, social media platforms, customer engagement strategies, content marketing, brand advocacy, and online reputation management.
- Experience with community platforms such as Discord, Slack, Facebook Groups, Reddit, Circle, Discourse, or similar platforms, as well as social media management and analytics tools.
- Familiarity with CRM platforms, customer feedback tools, Google Analytics, marketing automation platforms, Power BI, Tableau, and Microsoft Office Suite is advantageous.
- Strong communication, relationship building, conflict resolution, organizational, and problem solving skills.
- Excellent stakeholder management, presentation, and cross functional collaboration abilities.
- Ability to transform community feedback and engagement insights into strategies that strengthen customer relationships and business growth.
- Ability to work independently in a remote environment.
Full Job Posting
About Us
- We are a customer focused organization dedicated to building meaningful relationships with our audience through authentic engagement, exceptional customer experiences, and thriving online communities.
The Role
- We are seeking an experienced Community Manager to build, engage, and grow our online and offline communities while strengthening our brand presence and customer relationships.
Key Responsibilities
- Develop and execute community engagement strategies aligned with organizational objectives, brand values, and customer engagement goals.
- Build, manage, and grow online communities across social media platforms, forums, messaging apps, and community platforms.
- Create, schedule, and manage engaging community content, discussions, events, and engagement campaigns that encourage participation and brand advocacy.
- Collaborate with marketing, customer success, product, communications, and support teams to deliver consistent messaging and exceptional community experiences.
- Respond to community inquiries, comments, feedback, and concerns promptly while maintaining a positive and professional brand voice.
- Monitor key performance indicators (KPIs) including community growth, engagement rate, active members, sentiment analysis, customer satisfaction, response time, and retention metrics.
- Gather customer feedback, identify emerging trends, and provide actionable insights to product, marketing, and leadership teams to improve products, services, and customer experiences.
- Organize webinars, virtual events, AMAs (Ask Me Anything sessions), community programs, ambassador initiatives, and customer advocacy campaigns.
- Manage community guidelines, moderation policies, crisis communications, and escalation processes to maintain a safe and welcoming environment.
- Identify and collaborate with brand advocates, creators, influencers, and strategic partners to strengthen community engagement and brand awareness.
- Prepare community performance reports, dashboards, insights, and strategic recommendations for senior leadership.
- Lead continuous improvement initiatives to enhance community engagement, customer loyalty, brand advocacy, and overall community health while mentoring community specialists and moderators.
Requirements
- Bachelor's degree in Marketing, Communications, Public Relations, Business Administration, Journalism, or a related field preferred.
- Professional certifications in Community Management, Social Media Marketing, Digital Marketing, Customer Experience, or equivalent are advantageous.
- 5+ years of experience in community management, social media management, customer engagement, communications, or related roles.
- 2+ years of experience managing online communities, brand engagement programs, or cross functional marketing initiatives preferred.
- Strong understanding of community building, social media platforms, customer engagement strategies, content marketing, brand advocacy, and online reputation management.
- Experience with community platforms such as Discord, Slack, Facebook Groups, Reddit, Circle, Discourse, or similar platforms, as well as social media management and analytics tools.
- Familiarity with CRM platforms, customer feedback tools, Google Analytics, marketing automation platforms, Power BI, Tableau, and Microsoft Office Suite is advantageous.
- Strong communication, relationship building, conflict resolution, organizational, and problem solving skills.
- Excellent stakeholder management, presentation, and cross functional collaboration abilities.
- Ability to transform community feedback and engagement insights into strategies that strengthen customer relationships and business growth.
- Ability to work independently in a remote environment.
What We Offer
- Fully remote work opportunity within the United Arab Emirates.
- Competitive compensation package.
- Professional development and community leadership growth opportunities.
- Exposure to digital engagement, customer experience innovation, brand building, and community driven growth initiatives.
- Flexible and collaborative work environment.
- Supportive culture focused on collaboration, innovation, customer success, and continuous improvement.
- Opportunity to build vibrant communities that strengthen customer loyalty, advocacy, and long term brand success.
- Clear career progression within community management, customer experience, brand marketing, communications leadership, and executive management functions.
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