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Community Manager
SCTR Seguro Complementario de Trabajo de Riesgo
Abu Dhabi, UAE
Full Time
Mid
Remote
2 weeks ago
Community ManagementSocial Media ManagementContent StrategyEvent PlanningCRMAnalytics
Free
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Community ManagementSocial Media ManagementContent Strategy
About the Role
A community-focused organization is seeking an experienced Community Manager to develop and grow engaged communities across digital and offline channels in the UAE. The role involves creating community strategies, managing platforms, organizing events, and fostering relationships to enhance engagement and loyalty.
Key Skills for This Role
Community ManagementSocial Media ManagementContent StrategyEvent PlanningCRMAnalytics
Responsibilities
- Develop and implement community strategies aligned with organizational goals, brand objectives, and engagement targets
- Build, grow, and manage online and offline communities through meaningful engagement initiatives
- Create and manage community programs, discussions, events, campaigns, and engagement activities
- Develop content calendars, community communications, newsletters, and member focused initiatives
- Monitor community sentiment, feedback, discussions, and engagement trends to identify opportunities for improvement
- Foster relationships with community members, ambassadors, partners, influencers, and key stakeholders
- Collaborate with marketing, CRM, customer experience, communications, product, and operations teams
- Manage community platforms, social media channels, forums, and digital engagement tools
- Develop community guidelines, moderation standards, and engagement policies
- Track community metrics including growth, engagement, retention, participation, and overall community health
- Organize virtual and in person events, workshops, webinars, and community experiences
- Prepare community reports, insights, engagement analytics, and strategic recommendations for senior leadership
Requirements
- Bachelor's degree in Marketing, Communications, Business Administration, Public Relations, Media, Sociology, or related field preferred
- 5+ years of experience in community management, customer engagement, social media, marketing, communications, or related roles
- 2+ years of experience managing digital communities, member programs, brand communities, or engagement initiatives preferred
- Strong understanding of community building, content strategy, social engagement, relationship management, and digital platforms
- Experience with community platforms, CRM systems, social media management tools, analytics platforms, and content management systems
- Strong communication, storytelling, organizational, and relationship building skills
- Excellent problem solving, project management, and stakeholder management abilities
- Ability to work independently in a remote environment
Full Job Posting
About Us
- We are a community focused organization committed to building meaningful connections, fostering engagement, and creating valuable experiences for our members, customers, and stakeholders.
- Our teams collaborate across marketing, customer experience, communications, events, and business functions to grow vibrant communities that support brand loyalty, collaboration, and long term success.
The Role
- We are seeking an experienced Community Manager to develop, manage, and grow engaged communities across digital and offline channels.
- The ideal candidate will create community strategies, facilitate meaningful interactions, manage community platforms, and build strong relationships that enhance engagement, loyalty, and organizational impact.
Key Responsibilities
- Develop and implement community strategies aligned with organizational goals, brand objectives, and engagement targets.
- Build, grow, and manage online and offline communities through meaningful engagement initiatives.
- Create and manage community programs, discussions, events, campaigns, and engagement activities.
- Develop content calendars, community communications, newsletters, and member focused initiatives.
- Monitor community sentiment, feedback, discussions, and engagement trends to identify opportunities for improvement.
- Foster relationships with community members, ambassadors, partners, influencers, and key stakeholders.
- Collaborate with marketing, CRM, customer experience, communications, product, and operations teams to strengthen community engagement.
- Manage community platforms, social media channels, forums, and digital engagement tools.
- Develop community guidelines, moderation standards, and engagement policies to maintain a positive environment.
- Track community metrics including growth, engagement, retention, participation, and overall community health.
- Organize virtual and in person events, workshops, webinars, and community experiences.
- Prepare community reports, insights, engagement analytics, and strategic recommendations for senior leadership.
Requirements
- Bachelor's degree in Marketing, Communications, Business Administration, Public Relations, Media, Sociology, or a related field preferred.
- Professional certifications in Community Management, Digital Marketing, Social Media, Customer Experience, or equivalent are advantageous.
- 5+ years of experience in community management, customer engagement, social media, marketing, communications, or related roles.
- 2+ years of experience managing digital communities, member programs, brand communities, or engagement initiatives preferred.
- Strong understanding of community building, content strategy, social engagement, relationship management, and digital platforms.
- Experience with community platforms, CRM systems, social media management tools, analytics platforms, and content management systems.
- Strong communication, storytelling, organizational, and relationship building skills.
- Excellent problem solving, project management, and stakeholder management abilities.
- Ability to understand community needs and translate insights into actionable business strategies.
- Ability to work independently in a remote environment.
What We Offer
- Fully remote work opportunity within the United Arab Emirates.
- Competitive compensation package.
- Professional development and community leadership growth opportunities.
- Exposure to brand building, customer engagement, digital communities, and experience transformation initiatives.
- Flexible and collaborative work environment.
- Supportive culture focused on connection, creativity, innovation, and continuous improvement.
- Opportunity to build impactful communities and strengthen stakeholder relationships.
- Clear career progression within community management, customer experience, marketing strategy, communications, and executive management functions.
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