Community Growth Manager - (Remote)

Maintain structure across community channels, threads, and content to ensure discussions stay organized and valuable.

Moderate conversations, guide discussions, and ensure members receive timely responses and support.

Support the rollout of new community initiatives, programs, and engagement formats as the business evolves.

Coordinate and support live calls, workshops, and community sessions when required.

Facilitate productive discussions during group sessions with founders and operators.

Ensure community members extract clear value from each session.

Track engagement metrics such as participation, activity levels, and community growth.

Identify patterns across member behavior, questions, and challenges.

Share insights with internal teams to improve customer experience and program outcomes.

Work closely with Customer Success, Operations, and Leadership to ensure the community aligns with broader company initiatives.

Escalate common issues or requests from the community that require product, support, or operational input.

Help identify opportunities where community insights can improve internal systems and services.

Proven work experience managing communities within the high-ticket coaching, consulting, or information product (Info) space.

Experience supporting premium coaching programs, masterminds, memberships, or similar high-ticket communities.

Demonstrated ability to drive community engagement that contributes to member retention, customer success, and upsell opportunities.

Experience working with founders, coaches, or entrepreneurs in high-growth digital businesses is highly preferred.

3–5+ years experience managing online communities in tech, SaaS, AI, or startup ecosystems

Experience moderating and managing communities on platforms such as:

Slack

Discord

Skool

Other modern community platforms

Strong understanding of business growth, digital products, and service-based businesses

Exposure to both low-ticket digital products and high-ticket service offers

Experience working in environments where communities support customer growth, acquisition, or business development

Familiarity with software products, SaaS ecosystems, or AI-driven businesses

Understanding of the broader software and online business landscape

Excellent communication and moderation skills

Highly organized and able to manage multiple discussions and initiatives simultaneously

Comfortable operating in a fast-moving startup environment

Strong sense of ownership and accountability

Experience working with tools such as:

Zoom

Notion

Other modern community and collaboration platforms

Communities remain active, engaged, and valuable to members

Founders and operators consistently participate in discussions and group sessions

Community members feel supported and connected to the broader ecosystem

Engagement systems help maintain long-term participation and collaboration

Community insights help inform improvements across the business

Has experience building or managing communities around technology, software, or entrepreneurship

Understands how communities contribute to business growth and customer success

Thrives in fast-paced, scaling startup environments

Enjoys connecting people, facilitating discussions, and building ecosystems where members succeed together

Competitive Compensation based on experience

Performance-Based Incentives : Quarterly bonuses tied to your contributions and results.

Personal Development & Growth : 1:1 coaching from C-Suite leaders and access to $20,000 worth of training.

Remote Flexibility : Work from anywhere while leading a global team.

Let’s talk.