Commercial Manager

About the Job

Key Responsibilities

• Drive sales growth and identify new business opportunities.
• Oversee contract management and ensure compliance with strategic goals.
• Manage branch and site operations, deployment, supervision, procedures, and site instructions.
• Develop sales strategies, manage key client relationships, and improve service quality.
• Oversee budgeting, financial reporting, cost management, profitability, and branch P&L.
• Recruit, train, mentor, and develop multidisciplinary staff.
• Ensure compliance with regulations, company policies, safety standards, and risk controls.
• Report on branch performance, sales metrics, and market trends.
• Develop branch strategies aligned with organizational objectives.
• Conduct market research and adjust strategies to market and customer needs.
• Build community relationships to enhance branch reputation and visibility.
• Maintain business continuity plans for client sites and the branch and evaluate them annually.

Qualifications and Competencies

• Bachelor's or Master's degree in Business Administration, Security Management, Finance, Management, or a related field.
• Minimum of 8–10 years of progressive security industry experience, including 3–5 years in operations management or commercial leadership.
• Proven sales, business development, and contract management experience in security services.
• Knowledge of manned guarding, mobile security, event security, risk management, and integrated security solutions.
• Experience leading multidisciplinary operations, sales, and support teams.
• Experience managing key accounts and developing long-term client partnerships.
• Strong budgeting, P&L management, revenue forecasting, cost control, KPI analysis, and financial reporting skills.
• Understanding of security regulations, licensing, health and safety standards, and relevant local laws.
• Experience with contract tendering, pricing strategies, and commercial proposals.
• Proficiency in Microsoft Office and business management systems.