Commercial Assistant / Specialist

The Role

Commercial and Sales Support

• Provide administrative and operational support to the Commercial team and assist with sales, business development, account management, and customer activities.
• Maintain commercial records, databases, trackers, CRM data, sales pipelines, and performance reports.
• Prepare quotations, proposals, presentations, price schedules, tenders, RFQs, RFPs, and commercial documents.
• Track opportunities from inquiry through quotation, negotiation, award, and contract execution.

Market and Customer Activities

• Conduct market research, competitor analysis, customer research, segmentation, and opportunity identification.
• Coordinate meetings, presentations, product demonstrations, customer visits, agendas, and follow-up documentation.
• Respond to routine customer inquiries and coordinate complex requests with appropriate internal teams.
• Support customer onboarding, account setup, relationship management, and follow-up on quotations, purchase orders, and contracts.

Pricing, Forecasting, and Contracts

• Maintain price lists, discount structures, commercial terms, pricing comparisons, margin analyses, forecasts, and revenue projections.
• Monitor sales against targets, identify variances, and support commercial plans, budgets, and management reporting.
• Maintain contract registers and track status, renewals, expirations, obligations, milestones, deliverables, and deadlines.
• Coordinate contract reviews and manage purchase orders, agreements, amendments, renewals, and commercial correspondence.

Tenders and Systems

• Coordinate tender responses, submission checklists, compliance trackers, deadlines, clarification questions, and outcome records.
• Coordinate with Procurement and Operations on customer requirements and support supplier, distributor, and partner documentation.
• Prepare Excel reports, dashboards, presentations, and commercial KPI reporting.
• Support CRM, ERP, quotation-management, business-intelligence, and automation improvements while maintaining data confidentiality and accuracy.

Required Qualifications

• Bachelor's degree or diploma in business administration, marketing, commerce, sales, finance, economics, or a related discipline.
• 2–5+ years of experience in commercial support, sales administration, business development, customer service, contracts, procurement, or a related role.
• Strong understanding of commercial processes, quotations, sales pipelines, and customer management.
• Strong Excel and reporting skills, excellent communication, organization, follow-up, and problem-solving skills.
• Ability to work across multiple departments and manage multiple deadlines.
• Fluency in English is required.

Preferred Qualifications

• Professional certification in sales, business development, commercial management, procurement, or a related area.
• Experience with CRM and ERP systems, quotations, tenders, RFPs, commercial proposals, contract administration, or commercial documentation.
• Advanced Excel skills including PivotTables, XLOOKUP/VLOOKUP, formulas, dashboards, and data analysis.
• Power BI or other business-intelligence experience, B2B sales experience, and knowledge of UAE or GCC procurement processes are advantageous.
• Arabic is advantageous.

Systems and Tools

• Microsoft Excel, Word, and PowerPoint.
• CRM platforms, ERP systems, sales and quotation-management systems, tender and procurement portals, and business-intelligence tools.
• Salesforce, Microsoft Dynamics 365, SAP, Oracle, HubSpot, or equivalent systems are advantageous.

What We Offer

• Full-time position based in the United Arab Emirates.
• Competitive salary and performance-based incentives.
• Exposure to customers, suppliers, partners, senior management, sales, business development, contracts, and commercial operations.
• Professional development and potential progression into Commercial Specialist, Account Manager, Business Development, or Commercial Manager roles.