Collections Specialist

The Collections Specialist plays a key role in supporting Plenti customers who have fallen behind on secured or unsecured loan repayments, managing a portfolio across early to late‑stage arrears. The role blends customer engagement, negotiation and problem‑solving to help customers resolve arrears and return to good standing, while keeping our collections approach professional, effective and compliant.

This role suits someone who thrives in a fast‑paced, customer‑facing environment and brings genuine care, resilience and sound judgement to every conversation. Whether your background is in collections or another high‑volume customer service setting, you’ll build specialist financial services experience while making a real difference to customers navigating a difficult time.

Manage a portfolio of overdue accounts, assessing customer circumstances and implementing appropriate strategies to resolve arrears.