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Collections Representative
iQor
Charlotte, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 weeks ago
Free
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We’re hiring motivated Inbound Collections Representatives to support a major credit card portfolio. In this role, you’ll help customers navigate account questions while working collaboratively to resolve past-due balances — all while delivering an exceptional customer experience.
Onboarding Date: July 24, 2026
Training Start Date: July 27, 2026
Training schedules can be between 8:00am-8:00PM (8-5, 9-6, 10-7, 11-8), depending on business need
Production runs 7 days a week. Schedules will vary with business needs, including evenings and weekends.
Full Job Posting
Job Summary
We’re hiring motivated Inbound Collections Representatives to support a major credit card portfolio. In this role, you’ll help customers navigate account questions while working collaboratively to resolve past-due balances — all while delivering an exceptional customer experience.
Onboarding Date: July 24, 2026
Training Start Date: July 27, 2026
Training schedules can be between 8:00am-8:00PM (8-5, 9-6, 10-7, 11-8), depending on business need
Production runs 7 days a week. Schedules will vary with business needs, including evenings and weekends.
Work Setting: Onsite at our Charlotte Call Center
What You’ll Do:
Connect with customers via inbound calls
Resolve account inquiries and explain payment options
Negotiate payment arrangements and secure commitments
Carefully review account details to ensure accuracy
Document conversations clearly and thoroughly
Meet performance goals in quality, compliance, and recovery
What Makes You a Great Fit?
✔ 1+ year of customer service, collections, or call center experience
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