Collection Officer

Role Summary**

Key Job Responsibilities

• Evaluate debtor accounts and develop appropriate collection strategies.
• Contact clients via phone, email, or in-person to follow up on overdue payments.
• Negotiate repayment plans that are fair and feasible.
• Maintain accurate records of all communications and agreements.
• Monitor compliance with payment schedules and escalate issues when necessary.
• Collaborate with internal departments to resolve billing discrepancies.
• Prepare regular reports on collection status and performance.
• Recommend legal actions or outsourcing for delinquent accounts.
• Ensure compliance with UAE debt collection laws and company policies.
• Build and maintain positive relationships with clients despite payment challenges.

Job Description: Collection Officer (Real Estate)

1. Accounts Receivable & Payment Tracking

• **Monitoring Arrears:** Regularly review aging reports to identify overdue accounts and prioritize collection efforts based on the severity of the debt.
• **Proactive Reminders:** Send automated and manual payment reminders (via email, SMS, or phone) to tenants prior to and following due dates.
• **Payment Collection:** Coordinate the collection of physical checks, wire transfers, and online payments, ensuring all transactions are accurately recorded in the property management system.

2. Tenant Relations & Dispute Resolution

• **Negotiation:** Negotiate payment plans or settlements for tenants facing financial difficulties, ensuring all agreements align with company policy and legal boundaries.
• **Dispute Management:** Investigate and resolve tenant queries regarding billing discrepancies, service charge calculations, or payment history.
• **Customer Service:** Maintain professional relationships with tenants to encourage voluntary compliance and long-term retention.

3. Compliance & Legal Coordination

• **Legal Escalation:** Identify accounts that require formal legal action and prepare the necessary documentation for the legal department or external collection agencies.
• **Policy Adherence:** Ensure all collection activities comply with local real estate laws, Fair Debt Collection Practices (where applicable), and internal governance standards.
• **Notices:** Issue formal "Notice to Pay" or "Eviction Warnings" in coordination with the Leasing and Legal teams.

4. Reporting & Analysis

• **KPI Tracking:** Maintain detailed records of collection rates, bad debt provisions, and recovery timelines.
• **Reporting:** Prepare weekly and monthly collection dashboards for senior management to highlight portfolio performance and risk areas.
• **Audit Support:** Ensure all financial documentation related to collections is organized and accessible for internal and external audits.

Technical Requirements & Skills

• **Financial Literacy:** Strong understanding of basic accounting principles, aging reports, and reconciliation processes.
• **Software Proficiency:** Advanced skills in Microsoft Excel (Pivot tables, VLOOKUPs)
• **Negotiation Skills:** Ability to remain assertive while maintaining a professional and diplomatic tone during difficult conversations.
• **Local Knowledge:** Understanding of local rental laws and the legal process for bounced checks or non-payment of rent.
• Pay: AED5,000.00 - AED6,000.00 per month