Collection Officer
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Key skills for this role
Role Overview
Madi International is hiring a Collection Officer to support managing CPD across all countries.
The role manages accounts receivable, collects outstanding payments, and maintains positive customer relationships.
The position supports cash flow management, minimizes credit risk, and follows company credit policies.
Key Skills for This Role
Full Job Posting
Role Overview
Madi International is hiring a Collection Officer to support managing CPD across all countries.
The role manages accounts receivable, collects outstanding payments, and maintains positive customer relationships.
The position supports cash flow management, minimizes credit risk, and follows company credit policies.
Key Responsibilities
- Monitor customer accounts, outstanding balances, and aging reports.
- Follow up on overdue invoices and ensure timely collections.
- Process and reconcile customer payments against invoices.
- Resolve payment discrepancies with Finance and Sales teams.
- Monitor credit limits, payment terms, and potential credit risks.
- Escalate delinquent accounts and recommend collection actions.
- Prepare weekly and monthly collection reports, overdue analysis, and cash forecasts.
- Maintain records of collection activities, payment agreements, and customer communications.
- Handle payment and invoice inquiries professionally.
- Build customer relationships while following credit and collection policies.
Key Requirements
- 1–3 years of experience in Accounts Receivable, Collections, or Credit Management is required.
- Experience in distribution, FMCG, or commercial sectors is preferred.
- Familiarity with ERP or accounting software is advantageous.
- Strong communication, negotiation, follow-up, and organizational skills are required.
- Candidates must be able to manage accounts, resolve payment issues, and meet collection targets.
Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field is required.
- Relevant certifications in credit management or collections are a plus.
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