Co-Founder & Chief Operating Officer
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Key skills for this role
About the Role
Sanabil Studio seeks a Co-Founder & COO to lead and scale the operational backbone of a next-generation fintech platform in Saudi Arabia. The role requires 10-15 years of experience in consumer or micro-finance in Saudi Arabia, with a strong foundation in Finance and Accounting, and deep knowledge of SAMA regulations.
Key Skills for This Role
Responsibilities
- Lead Finance, Accounting, HR, Collections, and Customer Care as one integrated operational function.
- Build annual operating plans, monthly performance targets, and the financial controls to support them.
- Strengthen accounting accuracy, closing discipline, and full compliance with SAMA guidelines and NBFI requirements.
- Lead budgeting, forecasting, liquidity planning, and cost management across the business.
- Drive collections strategy, workflow automation, agency management, and overall portfolio health.
- Improve HR systems, including hiring, onboarding, compensation, and performance management.
- Raise customer care quality, SLAs, and resolution times to build trust and retention.
- Embed digital tools across all functions to reduce manual work and accelerate execution.
- Manage vendors, outsourcing partners, and core system providers.
- Support audits, regulatory reviews, and board reporting.
- Coordinate closely with credit, product, technology, and compliance to ensure full alignment.
Requirements
- 10–15 years of experience in consumer or micro finance in Saudi Arabia, with a strong foundation in Finance and Accounting
- Led multiple functions simultaneously, including Finance, HR, Collections, and Customer Care, and consistently delivered performance
- Deep knowledge of SAMA regulations and NBFI operations
- Proven track record of scaling operations through digital tools, dashboards, and workflow automation
- Makes clear, structured decisions under pressure and holds teams accountable through KPIs and performance frameworks
- Strong leader and coach who builds team capability and ownership
- Fluent in both Arabic and English
- Experience in early stage or high growth lending environments where you built an operational structure from scratch (bonus)
Full Job Posting
About the Venture
- A Sanabil Studio company is building a next generation financial technology platform for the Saudi market, focused on reimagining a traditionally underserved customer experience through technology, data, and operational excellence.
- Backed by Sanabil Studio, the venture combines modern infrastructure, intelligent systems, and customer centric design.
The Role
- We are looking for a Co Founder & Chief Operations Officer to lead and scale the company’s operational backbone across Finance, Accounting, HR, Collections, and Customer Care.
- Help build the foundations of a high growth technology venture from the ground up.
What you'll own here
- Lead Finance, Accounting, HR, Collections, and Customer Care as one integrated operational function.
- Build annual operating plans, monthly performance targets, and the financial controls to support them.
- Strengthen accounting accuracy, closing discipline, and full compliance with SAMA guidelines and NBFI requirements.
- Lead budgeting, forecasting, liquidity planning, and cost management across the business.
- Drive collections strategy, workflow automation, agency management, and overall portfolio health.
- Improve HR systems, including hiring, onboarding, compensation, and performance management.
- Raise customer care quality, SLAs, and resolution times to a level that builds trust and retention.
- Embed digital tools across all functions to reduce manual work and accelerate execution.
- Manage vendors, outsourcing partners, and core system providers.
- Support audits, regulatory reviews, and board reporting.
- Coordinate closely with credit, product, technology, and compliance to ensure full alignment.
The Profile
- 10–15 years of experience in consumer or micro finance in Saudi Arabia, with a strong foundation in Finance and Accounting.
- Led multiple functions simultaneously, including Finance, HR, Collections, and Customer Care, and consistently delivered performance.
- Deep knowledge of SAMA regulations and NBFI operations, and can advise on them, not just comply.
- Proven track record of scaling operations through digital tools, dashboards, and workflow automation.
- Makes clear, structured decisions under pressure and holds teams accountable through KPIs and performance frameworks.
- Strong leader and coach who builds team capability and ownership.
- Fluent in both Arabic and English and can operate seamlessly across internal teams, regulators, and external partners.
- Bonus: Experience in early stage or high growth lending environments where you built an operational structure from scratch.
What You Get From Us
- Competitive pay: A package that reflects your seniority and the market.
- Meaningful equity: Real upside tied to the long term value you help create.
- Premium gear, day one: Fully set up and ready before your first day.
- Mentorship that matters: Learn from people who have built and scaled ventures.
- An accelerated curve: You’ll learn more here in 12 months than most roles offer in three years.
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