Cluster Learning & Development Manager - Human Resources - InterContinental Hotels Group® Dubai Festival City
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
IHG Hotels & Resorts seeks a Cluster Learning & Development Manager for its Dubai Festival City property. The role drives learning strategy, implements IHG University, facilitates leadership development, and enables departmental trainers to ensure service excellence across luxury hotels.
Key Skills for This Role
Responsibilities
- Drive the property Learning & Development strategy aligned to business priorities, brand expectations, and luxury service ambition
- Conduct a structured Learning Needs Analysis and translate insights into a clear annual learning plan and calendar
- Own the implementation, adoption, and ongoing effectiveness of IHG University across the property
- Facilitate leadership development journeys for supervisors, managers, and senior leaders using approved IHG learning content
- Lead and sustain a strong Departmental Trainer framework that enables learning to be delivered and reinforced within departments
- Lead the property onboarding experience, ensuring alignment with IHG University pathways and brand expectations
- Track learning completion, engagement, and effectiveness using IHG University and other approved tools
- Act as a trusted learning partner to the Hotel Leadership Team
Requirements
- Bachelor's degree or equivalent professional experience
- Minimum 3–5 years’ experience in Learning & Development, ideally within luxury hospitality or service led environments
- Proven experience implementing and driving enterprise learning platforms (IHG University or similar)
- Strong facilitation, coaching, and stakeholder influencing skills
- Solid understanding of adult learning principles and blended learning delivery
- Ability to diagnose performance gaps and translate them into effective learning interventions
- Confident communicator with credibility across operational and leadership teams
Full Job Posting
Role Overview
- Do you see yourself as the Cluster Learning & Development Manager of InterContinental Hotels Group® at Dubai Festival City?
- As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s.
A little taste of your day to day
- Drive the property Learning & Development strategy aligned to business priorities, brand expectations, and luxury service ambition.
- Conduct a structured Learning Needs Analysis and translate insights into a clear annual learning plan and calendar.
- Establish learning governance to ensure consistency, relevance, and accountability across departments.
- Own the implementation, adoption, and ongoing effectiveness of IHG University across the property.
- Ensure all mandatory, brand, and role based learning pathways are actively deployed, tracked, and completed.
- Partner with leaders to embed IHG University learning into daily operations and on the job application.
- Facilitate leadership development journeys for supervisors, managers, and senior leaders using approved IHG learning content.
- Support PDPs and succession planning by identifying development priorities for high potential talent in partnership with People & Culture and department heads.
- Lead and sustain a strong Departmental Trainer framework that enables learning to be delivered and reinforced within departments.
- Train, coach, and support departmental trainers to ensure consistency, confidence, and effectiveness.
- Lead the property onboarding experience, ensuring alignment with IHG University pathways and brand expectations.
- Track learning completion, engagement, and effectiveness using IHG University and other approved tools.
What we need from you
- Bachelor’s degree or equivalent professional experience.
- Minimum 3–5 years’ experience in Learning & Development, ideally within luxury hospitality or service led environments.
- Proven experience implementing and driving enterprise learning platforms (IHG University or similar).
- Strong facilitation, coaching, and stakeholder influencing skills.
- Solid understanding of adult learning principles and blended learning delivery.
- Ability to diagnose performance gaps and translate them into effective learning interventions.
- Confident communicator with credibility across operational and leadership teams.
What you can expect from us
- Competitive salary that rewards all your hard work.
- Wide range of benefits including impressive room discounts and some of the best training in the business.
About IHG Hotels & Resorts
- IHG Hotels & Resorts provides equal employment opportunities to all applicants.
- We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
- IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at IHG Hotels & Resorts
Demi Chef de Partie (Pastry) at Crowne Plaza Dubai Marina Hotel
Dubai, UAE
Crowne Plaza Dubai Marina is hiring a Demi Chef de Partie (Pastry) to support the pastry section, prepare mise-en-place, and maintain hygiene standards. Candidates should have at least 2 years of similar experience in a
Chef de Partie (Pastry) at Crowne Plaza Dubai Marina
Dubai, UAE
Crowne Plaza Dubai Marina seeks a Chef de Partie (Pastry) to prepare food items for a la carte and buffet menus, organize and control the work of Commis, and ensure HACCP standards. Candidates need at least 2 years of si
Barista at Crowne Plaza Dubai Marina
Dubai, UAE
Crowne Plaza Dubai Marina is hiring a full-time Barista to join their team. The role involves preparing and serving beverages, welcoming guests, and maintaining cleanliness. Candidates should have 1-2 years of experience
Health Club Attendant - Recreation
Doha, QAT
InterContinental Doha Beach & Spa is seeking a Health Club Attendant to maintain a clean, safe, and welcoming environment in the health club and recreational areas. The role involves welcoming guests, ensuring cleanlines
Hostess - Saudi National
Riyadh, KSA
IHG Hotels & Resorts is seeking a Hostess to deliver exceptional guest service and create memorable dining experiences. Responsibilities include welcoming guests, managing reservations, and coordinating with the restaura
Engineering Supervisor
Riyadh, KSA
IHG Hotels & Resorts is looking for an Engineering Supervisor to lead maintenance operations and ensure guest safety and comfort. The role involves supervising daily engineering activities, preventive maintenance, and in
Demi Chef De Partie - Hot Kitchen
Jiddah, KSA
IHG Hotels & Resorts is looking for a Demi Chef De Partie for the Hot Kitchen to assist in preparing, cooking, and plating hot dishes. The role requires 1-3 years of kitchen experience and knowledge of food safety. The i
Chef Garde Manger
Jiddah, KSA
IHG Hotels & Resorts seeks a Chef Garde Manger in Jeddah to oversee cold kitchen production including salads, charcuterie, and buffet displays. The role involves leading the garde manger team, ensuring food safety, and i
Demi Chef de Partie (Pastry) at Crowne Plaza Dubai Marina Hotel
Dubai, UAE
Chef de Partie (Pastry) at Crowne Plaza Dubai Marina
Dubai, UAE
Barista at Crowne Plaza Dubai Marina
Dubai, UAE
Health Club Attendant - Recreation
Doha, QAT
Hostess - Saudi National
Riyadh, KSA
Engineering Supervisor
Riyadh, KSA
Demi Chef De Partie - Hot Kitchen
Jiddah, KSA
Chef Garde Manger
Jiddah, KSA