Cloud Value Realization, Manager
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Key skills for this role
About the Role
Master Works seeks a Cloud Customer Success Manager to drive value realization for enterprise customers' cloud investments. Requires 10+ years of experience in cloud services, digital transformation, or customer success, with expertise in cloud platforms and FinOps.
Key Skills for This Role
Responsibilities
- Develop and lead Value Realization Plans aligned with customers' business goals
- Define measurable business outcomes and success metrics for cloud initiatives
- Establish executive scorecards and KPIs to monitor value delivery
- Conduct executive workshops to identify business priorities and expected outcomes
- Develop business cases, ROI models, and value hypotheses for cloud projects
- Quantify financial, operational, and strategic benefits
- Monitor achievement of agreed business outcomes during implementation and managed services
- Measure cloud adoption, utilization, operational improvements, productivity gains, and cost optimization
- Identify value gaps and recommend corrective actions
- Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs)
- Analyze cloud consumption and recommend optimization opportunities
- Support FinOps initiatives to improve cloud cost efficiency
Requirements
- Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, Finance, or related field
- 10+ years of experience in Cloud Services, Digital Transformation, Enterprise Consulting, Customer Success, Strategic Account Management, or Enterprise Architecture
- Proven experience working with enterprise customers and executive stakeholders
- Strong understanding of public cloud platforms (Microsoft Azure, AWS, Google Cloud, IBM Cloud, Oracle Cloud)
- Experience with cloud migration, managed services, and professional services engagements
- Strong knowledge of cloud financial management (FinOps), ROI analysis, and business value frameworks
- Excellent communication, presentation, and stakeholder management skills
Full Job Posting
Job Overview
- Master Works seeks a highly experienced Cloud Customer Success Manager.
- Strategic, customer facing role ensuring customers maximize business value of cloud investments.
Key Responsibilities
- Develop and lead Value Realization Plans aligned with customers' business goals.
- Define measurable business outcomes and success metrics for cloud initiatives.
- Establish executive scorecards and KPIs to monitor value delivery.
- Conduct executive workshops to identify business priorities.
- Develop business cases, ROI models, and value hypotheses.
- Quantify financial, operational, and strategic benefits.
- Monitor achievement of agreed business outcomes.
- Measure cloud adoption, utilization, and cost optimization.
- Identify value gaps and recommend corrective actions.
- Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).
- Analyze cloud consumption and recommend optimization opportunities.
- Support FinOps initiatives to improve cloud cost efficiency.
Required Qualifications
- Bachelor's degree in Business Administration, IT, Computer Science, Engineering, Finance, or related field.
- 10+ years in Cloud Services, Digital Transformation, Enterprise Consulting, Customer Success, Strategic Account Management, or Enterprise Architecture.
- Proven experience with enterprise customers and executive stakeholders.
- Strong understanding of public cloud platforms (Azure, AWS, Google Cloud, IBM Cloud, Oracle Cloud).
- Experience with cloud migration, managed services, and professional services.
- Strong knowledge of FinOps, ROI analysis, and business value frameworks.
- Excellent communication, presentation, and stakeholder management skills.
Preferred Certifications
- Microsoft Azure Solutions Architect Expert
- AWS Solutions Architect – Professional
- Google Professional Cloud Architect
- FinOps Certified Practitioner
- PMP or PRINCE2
- ITIL Foundation
- Prosci Change Management
- Microsoft Fabric, Power Platform, or AI certifications
Key Competencies
- Strategic Thinking
- Executive Stakeholder Management
- Business Consulting
- Financial & ROI Analysis
- Customer Success
- Cloud Strategy
- FinOps & Cost Optimization
- Value Realization
- Digital Transformation
- Leadership & Cross functional Collaboration
- Excellent Communication and Presentation Skills
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