Cloud Messaging Engineer : 202208256 (Remote)

The Cloud Messaging Engineer will serve as a technical resource that will provide enterprise cloud-based email and collaboration management and resolution to users University-wide to include students, faculty and staff. Key responsibilities include, but are not limited to, the following:

Primary engineer for the CIS Hosted Microsoft Office 365 for Education Collaboration Suite

Participates in the design, planning, implementation, securing, and operation of the Microsoft Azure and Office 365 cloud technology solutions

Interfaces with multiple CIS teams (e.g. IMS, Systems, etc.) and vendors, to perform complex incident triage in the hybrid Office 365 stack.

Serves as a next-tier escalation point for Staff, Faculty, Student, and Retiree Office 365 issues, for the various University college entities

Provides Office 365 and Azure mentorship to college IT administrators and internal CIS staff

Consults with business process owners, executive staff, and end users, to ensure productive and consistent application lifecycle enhancement and adjustments

Performs the creation and maintenance of MS Office 365 cloud specific Standard Operating Procedures, baseline build guides, runbooks, infrastructure diagrams, and process automation scripts

Responds to confidential litigation, eDiscovery, FOIL requests, and content investigations as directed by authorized University entities