Clinical Specialist - Robotic Exoskeleton

Lead onboarding and hands-on training for new families and clinical partners receiving their Trexo devices.

Provide ongoing support to customers through regular check-ins, helping them use the device effectively and work towards meaningful goals.

Conduct hands-on Trexo trials with children and families at roadshows, conferences and other events across the UK and Europe.

Address daily customer queries via dedicated chat groups and manage support tickets.

Independently set up, adjust, and troubleshoot the Trexo device, including basic technical, mechanical, and software checks.

Work with families and clinicians to establish meaningful goals and monitor relevant measures and progress.

Gather customer feedback to share with engineering and product teams to drive continuous product improvement.

Work closely with our global Customer Success and Sales teams to ensure a consistent customer experience.

Represent Trexo Robotics at clinical events, conferences and community-based activities.

We are looking for a tech-savvy clinical specialist who is comfortable working independently with advanced robotic equipment. You bring clinical credibility, strong emotional intelligence, and a practical approach to hands-on problem-solving. You thrive in community-based environments and enjoy traveling to work directly with children and their families.

You are practical and curious. You love asking 'why' multiple times until you understand something from first principles, and you thrive in unknown situations where you can apply logical reasoning, find solutions, and lead.

Most importantly, you are motivated by the opportunity to use technology to improve mobility and quality of life for children.

Experience working in a medical device startup, healthtech, medtech, or other early-stage company.

Qualification as a Physiotherapist with current HCPC registration (or eligible to practice as a UK-licensed PT).

Membership of the Chartered Society of Physiotherapy (CSP).

Experience providing virtual care, telehealth or remote clinical support.

Familiarity with UK paediatric funding pathways, such as NHS Continuing Healthcare, Personal Health Budgets, Education, Health and Care Plans (EHCPs) or charitable funding.

Fluency in an additional European language, particularly German or French.

Experience using tools such as Salesforce or Airtable.

Screening (30 mins)

Hiring Manager conversation (60 mins)

Team and founder conversations (30 mins each)

Reference and background check

Offer

Work Authorization: Please note that we are unable to provide visa sponsorship or support work authorization applications. We can only consider candidates who already have the legal right to work in the location they are applying for. AI in Recruitment: At Trexo Robotics, we use artificial intelligence (AI) tools to support our recruitment process. AI helps with tasks like resume screening, drafting job descriptions, creating interview questions, and occasionally sourcing candidates. Final hiring decisions are always made by our team. Our goal is to use AI responsibly to streamline administrative tasks, improve candidate experience, and maintain fair, unbiased hiring practices aligned with industry standards.