Account Coordinator

You are a highly motivated and organized professional who takes full ownership and responsibility for your work, effectively managing your own day and prioritizing tasks to meet deadlines. A quick learner with strong problem-solving skills, you effortlessly navigate new challenges, technical systems, and clinical workflows. Your empathetic approach to client interaction is coupled with excellent communication. Finally, you are detail-oriented and love asking "why" many times until you understand something from first principles.

Coordinate and schedule clinical onboarding (including coordination within the active sales process).

Support scheduling clinical check-ins, consultations, and other essential meetings between families and our Clinical Specialists.

Act as the primary bridge for simple user support, assisting families with basic troubleshooting (e.g., password resets) and smoothly redirecting complex clinical or technical inquiries to either the clinical team or customer success engineer.

Prepare, send, track, and manage customer contracts, renewals, and amendments.

Coordinate contract-related changes, specifically handling the logistics and paperwork for device size upgrades and renewals.

Maintain highly organized digital records of executed clinical contracts and correspondence.

Coordinate scheduled hardware and software upgrades for devices currently in the field.

Manage the administrative, communication, and tracking side of product recalls and safety notices to ensure compliance and safety.

Directly support the completion of the Trexo Home Study.

Collaborate closely with families, researchers, and internal teams to ensure timely clinical data collection, tracking, and reporting.

Experience with or interest in the tools we use to streamline operations is a plus: Airtable (process tracking & automation) Zapier (workflow automation) PandaDoc (contract management) Notion (internal wiki) Stripe / Affirm (payments and financing) AI assistants like ChatGPT, Claud (AI automation tools)

Airtable (process tracking & automation)

Zapier (workflow automation)

PandaDoc (contract management)

Notion (internal wiki)

Stripe / Affirm (payments and financing)

AI assistants like ChatGPT, Claud (AI automation tools)

Work Authorization: Please note that we are unable to provide visa sponsorship or support work authorization applications. We can only consider candidates who already have the legal right to work in the location they are applying for. AI in Recruitment: At Trexo Robotics, we use artificial intelligence (AI) tools to support our recruitment process. AI helps with tasks like resume screening, drafting job descriptions, creating interview questions, and occasionally sourcing candidates. Final hiring decisions are always made by our team. Our goal is to use AI responsibly to streamline administrative tasks, improve candidate experience, and maintain fair, unbiased hiring practices aligned with industry standards.