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Key skills for this role
NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centered care.
The Clinical Program Coordinator serves as the primary client contact for specialized clinical programs across NuVista Mental Health and True North Psychological Services, supporting a seamless intake and service navigation experience. This role facilitates client engagement, program coordination, and accurate administrative processes across clinical services.
This role is responsible for:
Client Intake, Navigation & Communication
Program Coordination & Tracking
Clinician &Administrative Support
Collaboration & Continuous Improvement
Manages intake and onboarding while supporting clients through service access and ongoing engagement.
Serve as first point of contact for referrals and guide clients through intake and onboarding
Match clients to appropriate clinicians/services and coordinate insurance requirements (Blue Cross, VAC, K-numbers)
Provide education on services and maintain regular communication to support engagement and reduce drop-out
Support access to additional services such as therapy, neurofeedback, and assessments
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Ensures efficient scheduling, documentation, and monitoring of client and program activity.
Manage scheduling, intake documentation, and client file setup across systems
Track client progress, retention, and outcomes using program tracking tools
Monitor and report on participation, drop-outs, and program feedback
Educates clinicians and administrative teams on specialized clinical programs, including program structure, eligibility criteria, referral pathways, workflows, and role expectations
Coordinate clinician onboarding by providing access to required training, resources, templates manuals, and clinical materials
Ensure clinicians and administrative teams have the information, tools, and systems access needed to successfully deliver and support each program
Track onboarding and training completion, follow up on outstanding requirements, and help resolve barriers to program readiness
Supports consistent program delivery and ongoing process improvement across teams.
Contribute to development and refinement of workflows, processes, documents, and training materials
Participate in team training and knowledge-sharing to support consistency across programs
Support alignment of practices across the network and sub brands
Communication : Communicates clearly and effectively; strong presentation and active listening skills.
Computer Skills : Proficient with technology; quickly learns new tools and leverages systems to improve efficiency and performance.
Ethics & Integrity : Demonstrates honesty, accountability, and maintains strict confidentiality.
Interpersonal Skills : Builds strong relationships and works collaboratively with others.
Organizational Skills : Manages time effectively and maintains organized, efficient systems and workspace.
Productivity : Manages workload efficiently and consistently meets performance objectives.
Quality Focus : Produces accurate work and proactively identifies opportunities for improvement.
Canadian private mental-health clinic network providing clinician-led therapy, assessments, and psychiatry to clients across life stages.
Visit company websiteJobs and hiring trendsCAD 48750-48750 yearly / year
Full-time
Entry · 2+ years experience
Remote
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