Clinical Manager
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Key skills for this role
About the Role
Lead clinic operations ensuring financial sustainability, patient-centered care, and compliance while fostering a culture of excellence and digital proficiency.
Key Skills for This Role
Responsibilities
- Monitor and deliver patient volumes and treatment targets in line with budget and cluster growth plans
- Ensure clinical excellence as per clinical protocols and medical management supported by d.IMS
- Ensure compliance with infection control policies and quality and patient safety standards
- Manage Prime Cost and its related elements as per budgeted needs
- Oversee service level agreement as per contractual obligations
- Maintain uptime of medical equipment and manage supply chain coordination
- Foster an inclusive, empowering culture characterized by True Care values
- Lead and retain a stable team with minimal turnover and unplanned absences
Requirements
- Bachelor's degree in Clinical Profession, Healthcare Administration, or related field
- 5+ years of experience in clinical or healthcare operations
- At least 2 years in a leadership role
- Fluency in English (written and verbal)
- Experience in dialysis care or renal care (preferred)
Full Job Posting
Role Overview
- To lead the Clinic care delivery as unit, part of a cluster based operating model, to ensure life enhancing renal care, deeply rooted in Diaverum's True Care culture; Competence, Passion and Inspiration.
Key Responsibilities
- Monitor and deliver patient volumes and treatment targets in line with budget and cluster growth plans.
- Ensure financial sustainability through disciplined budgeting and whole team contribution in collaboration with Head of Cluster as well as driving EBITDA goals and clinic margin through cost control, forecasting, and efficient scheduling.
- Analyze IPPS scores and ensure clinical performance is contributing to both care and financial outcomes.
- Ensure clinical excellence as per the clinical protocols and medical managements supported by d.IMS with all applicable Policies and Procedures governing the care delivery model of Diaverum.
- Ensure compliance with infection control policies as well as quality and patient safety standards.
- Proactively manage incidents and sentinel events through immediate Diaverum risk management tools as well as reporting and resolution through incident reporting system.
- Action on patient feedback through all patient experience platforms including Diaverum and 937 MoH system with the active work to close feedback loops.
- Ensure implementation of d.CAT audit preparedness, findings, follow up on completing identified clinic improvement plans.
- Ensure full implementation of the Diaverum Patient Care Evaluation, including Individual Patient Performance Score (IPPS), Health related Quality of Life (HrQoL), and Patient Perception of Care (PPC).
- Take full responsibility for the effective use and integration of Diaverum's digital clinical systems.
- Deliver reliable, safe care by maximizing uptime and infrastructure and facility readiness.
- Manage Prime Cost and its related elements as per budgeted needs per clinic and patient/treatment.
Qualifications
- Bachelor's degree in Clinical Profession, Healthcare Administration, or a related field
- 5+ years of experience in clinical or healthcare operations, including at least 2 years in a leadership role
- Fluency in English (written and verbal); Arabic is an advantage.
- Master's degree in Healthcare Management or Business Administration or a related field (preferred)
- Experience in dialysis care, renal care, or chronic disease services (preferred)
- Familiarity with Saudi health system stakeholders including Ministry of Health, Health Holding Company and CBAHI (preferred)
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