Clinical Application Administrator

Production fluency. Within 60 days, you are independently triaging and resolving the majority of incoming support tickets, with a clear understanding of our interface landscape, escalation paths, and documentation standards.

Interface reliability. You have measurably reduced the average time to resolution for HL7 failures and reprocessing requests, and you have contributed to eliminating at least one category of recurring failure through improved monitoring or process change.

Successful client onboardings. You have led the technical deployment and validation for new imaging center connections, completing them on schedule and with clean post-go-live performance.

Documentation depth. The team's knowledge base is materially better because of your time here. Process documentation, gateway configuration records, and issue resolution logs are complete, current, and actually used.

Continuous improvement contribution. You have identified and implemented at least one automation or workflow improvement that reduces manual effort in the support or onboarding process.

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

Working knowledge of HL7 v2 message structure, including common message types (ORM, ORU) and segment-level analysis (PID, PV1, OBR, OBX). You don't need to have built an interface engine from scratch, but you should be able to read a message and identify what's wrong with it

Experience with an integration engine such as Rhapsody, Mirth Connect, or equivalent. Depth matters less than genuine familiarity and a clear appetite to develop further

Familiarity with PACS, RIS, or EHR systems and the radiology workflow they support: order to acquisition to interpretation to results delivery. Understanding this lifecycle is essential context for diagnosing where things break

Familiarity with DICOM concepts and basic imaging terminology, including experience pushing, reprocessing, or validating imaging studies for troubleshooting purposes

Strong organizational instincts. This role manages multiple concurrent issues across multiple platforms, and the person who thrives here keeps clear notes, closes loops, and doesn't let tickets go stale

Clear written and verbal communication. You will work across technical and non-technical stakeholders and need to translate between them accurately and without jargon where it isn't warranted

Experience in healthcare IT or clinical systems support is strongly preferred. Familiarity with the regulatory and operational context of healthcare makes a meaningful difference in this role

We keep our interview process short and sweet, and we're a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order depending on team availability:

Introductory call with our Senior Talent Partner, approximately 30 minutes by phone.

Video call with the hiring manager, approximately 45 minutes, structured deep-dive into the role and technical domain.

Assessment stage, which may be a take-home exercise, in-person session, or additional video calls. We're mindful of your time.

Meet the founders and/or other team members.

Offer!