Clients Operations Manager

Overview

• **Location:**

Dubai And Remote And Hybrid

• **Contract:**
• Full-time – Permanent \| Start under a Service Agreement / Independent contract
• **Languages:**
• English —

Basic French Required

• **Reporting to:**

Coo & Founders

• **Experience required:**
• 3 to 5 years minimum in Customer Success, Account Management, or Operations, ideally within a fast-growing startup/scale-up or an international environment.

Role

Client Operations Manager

Mandatory Requirements

• **Experience in e-commerce / online business environments**
• **Experience managing multiple clients simultaneously (agency, SaaS, or similar)**
• **Basic French proficiency (required)**

1. Delivery & Onboarding

• Ensure all sold products are properly delivered (LLC, banking, PSP, Amex, etc.)
• Supervise the full onboarding process for each client
• Identify and unblock process bottlenecks before they impact the client experience

2. Client Follow-up & Adoption

• Maintain regular contact with the most important active clients
• Respond to client questions or coordinate answers with internal teams
• Ensure clients fully understand how to use our services and structures
• Identify clients at risk of churn and implement corrective actions proactively
• Check all conversations on Telegram & WhatsApp to be sure everything is updated

3. Renewals & Satisfaction

• Track and manage all contract renewals (banking, structuring, services)
• Anticipate renewals several weeks in advance — never reactively
• Monitor satisfaction and put in place concrete improvement actions

4. CRM & Data Management

• Keep the CRM clean, up to date, and consistent at all times
• Control data quality: contracts, statuses, dates, client records
• Produce regular data analyses on client needs, churn trends, and key patterns

5. Reporting & Internal Coordination

• Act as the central source of truth on client health across the group
• Deliver a clear weekly Customer Success report to leadership
• Escalate client issues to the right teams with context and urgency

6. Strategic Responsibilities

• Voice of the Customer — Collect and relay client feedback, product issues, and new demands
• Documentation & Knowledge — Build and maintain client FAQs, onboarding guides, and usage documentation
• Problem Prevention — Act before the client is unhappy

Profile

• 3–5 years minimum in Customer Success, Account Management, or Operations
• Proven track record in managing complex client relationships
• CRM proficiency (Pipedrive or equivalent)
• Analytical mindset (data, churn tracking, reporting)
• Extremely organized, proactive, and detail-oriented
• Full professional fluency in English
• **Basic French (required)**
• **Experience in e-commerce / online business + multi-client environments (required)**

What We Offer

• A high-ownership role at the core of a fast-growing international group
• Direct collaboration with founders and leadership
• Flexible, remote-friendly culture
• $2500 - $3000 per month
• Opportunity to build and shape the client operations function
• ***Interested?
• Apply now or reach out directly.
• We're looking for rigorous, client-obsessed operators who take full ownership and deliver every time.***