Client Support Executive

🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs

🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company and IMS).

🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK

🏆 250+ Employees - We have over 250 passionate employees transforming the industry across the Group, one home at a time

Hometree Finance is transforming the UK residential market by offering affordable financing for sustainable upgrades, such as solar energy systems.

In this role, you’ll join a dynamic team and support customers during a period of rapid growth. This fast-paced, multi-faceted position offers a unique opportunity to grow within a company dedicated to accelerating the transition to net-zero homes. You’ll enhance the customer journey by managing interactions across multiple channels, delivering exceptional service, and validating documentation to ensure high-quality installations. Additionally, you’ll foster strong relationships with installers, stakeholders, and tech teams to support product offerings, drive process automation, and enable scalability.

Passion for Customer Service: A genuine enthusiasm for customer service and for engaging with customers on a daily basis

Relevant Experience: Previous experience in customer operations

Excellent Communication Skills: Strong communication abilities that foster positive, lasting relationships

Attention to Detail: A meticulous eye for detail and a commitment to accuracy and compliance

Process-Oriented Mindset: Experience in creating, documenting, and refining processes to enhance operational efficiency

Collaborative Spirit: A team player who thrives in a small, agile team and actively contributes ideas to improve team and customer experiences

Adaptability: We're in a rapid growth phase, with constant change. You need to be comfortable working in this environment

Proactive Approach: A “can-do” attitude, embracing challenges and seeking solutions beyond immediate responsibilities

Data-Driven Decision-Making: Experience using Looker or other reporting tools to support decision-making and drive process improvement

Experience managing customer complaints : Familiarity with the processes required to manage customer complaints in a regulatory environment

Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)

Skills-Based and task (remote): Engage in a detailed discussion about your past experiences with our Operations Team Lead & Operational Excellence Lead (1 hour)

Final Interview (in-person) with our Director of Operations and a Managing Director of Hometree Finance (1 hour)

At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business.

As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry.

At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between