Client Support Agent

This role is aligned to Sentral, (part of Global Payments) a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,000 schools across Australia.

As a Client Support Agent , you'll provide first and second-level support, troubleshoot technical issues, build strong customer relationships, and help schools get the most value from our software.

Deliver support via phone, email, tickets, and online meetings

Troubleshoot and resolve software and technical issues

Guide customers through system setup and usage

Build trusted relationships with school users and administrators

Escalate complex issues and collaborate with senior support team members

Manage support tickets to meet service levels and customer satisfaction targets

Contribute to knowledge-sharing, self-help resources, and process improvements

Work closely with colleagues to enhance the customer experience

2+ years' experience in customer service, helpdesk, or software support

Strong troubleshooting, problem-solving, and analytical skills

Excellent verbal and written communication skills

Ability to manage multiple priorities and work independently

Customer-focused, solutions-driven mindset

Passion for technology and learning new systems

Experience with cloud-based applications and web technologies

Understanding of customer service best practices and SLAs

Experience in Education, EdTech, or supporting schools

Knowledge of SQL, debugging tools, or ITIL principles

Understanding of SDLC and web-based applications

Diploma or qualification in IT, Networking, or a related field

Familiarity with Sentral or other school management systems

About The Team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com .