adp
Client Success Manager
Hubbard Broadcasting
Minneapolis, USA
Full-time
Mid · 1+ years experience
Hybrid
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
- Manage client onboarding from start to finish, ensuring implementation is well-organized and aligned with client expectations.
- Serve as an advisor to clients, utilizing 2060 Digital resources, best practices, and tools.
- Efficiently manage and oversee multiple client onboarding projects concurrently.
- Develop agendas, manage and lead external client meetings, such as kick-offs, and participate in reporting sessions.
- Collaborate with clients to ensure proper access and connectivity across their website and advertising platforms--such as Google, Meta, and others--to support accurate tracking, reporting, and campaign execution.
- Own the creative request process by coordinating with clients and internal production teams to ensure timely delivery of all necessary assets.
- Set clear expectations with the client regarding creative deadlines, approval timelines, and potential impact on campaign launch dates.
- Collaborate with the Digital Brand Strategist (DBS) to ensure all creative assets align with the overall campaign strategy and objectives.
- Keep stakeholders informed with clear, timely progress updates.
- Identify and recommend process improvements and resource enhancements tailored to client needs, supporting continuous optimization efforts.
- Liaison with internal teams to present feedback or improvements to internal processes related to onboarding and escalate any issues preventing successful implementations.
- Collaborate with team members to gather data and deliver high-quality, accurate, and insightful reports
- Support ongoing efforts to optimize the customer experience and foster successful interactions throughout onboarding and across the entire client lifecycle.
- Lead client retention efforts by providing exceptional service that ensures client satisfaction and nurtures lasting partnerships.
- Provide flexible support across the entire Customer Success Management team as needed to ensure seamless coverage and maintain operational continuity.
- Perform additional duties as assigned.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Hubbard Broadcasting
Vice President Human Resources
Saint Paul, USA
Discovered YesterdayFull-time
Digital Producer and Social Media Coordinator
Rochester, USA
Discovered 1 weeks agoFull-time
PT Talk Show Producer - myTalk 107.1
Saint Paul, USA
Discovered 1 weeks agoPart-time
Board Operator
St. Louis, USA
Discovered 1 weeks agoPart-time
Staff Driver
Clearwater, USA
Discovered 1 weeks agoFull-time
Client Success Manager
Cincinnati, USA
Discovered 1 weeks agoFull-time
Account Executive
Seattle, USA
Discovered 1 weeks agoFull-time
Client Development Strategist
, USA
Discovered 1 weeks agoFull-time