Client Success Manager I

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work.

Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience.

Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer.

You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer’s guide for their journey with Avetta.

This role is right for you if your passion is to help clients embrace a new paradigm for understanding and managing their businesses.

As the primary voice for our clients, the Client Success Manager I works closely with all other teams inside Avetta.

They will look to your experience and creativity to help them make the best possible decisions for our customers and the company.

In the same way, your clients will look to you to help them understand and execute “what’s next?” to maximize the value they see every day with our platform and services.

This is a hybrid role, working three days a week in our beautiful Dallas Office located at 2000 McKinney Ave, Suite 2150, Dallas, TX 75201.

How you will make an impact:

• Nurture and grow relationships with your client stakeholders, while identifying additional key stakeholders through proactive engagement.
• Maintain client momentum after launch by using critical success factors aligned to the client journey to increase adoption of the Avetta platform over time.
• Serving as the trusted advisor for clients on use-case, product functionality and applicable program recommendations.