indeed
Client Success Manager I
Avetta
Calgary, CAN
Mid-Senior
Hybrid
Discovered 3 weeks ago
Client success managementEnterprise SaaSCustomer relationship managementClient retention and expansionPlatform adoption and trainingSuccess planning and QBRs
Free
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Client success managementEnterprise SaaSCustomer relationship management
Role Overview
The Client Success Manager I advocates for customers, represents Avetta to clients, and guides clients through their journey with Avetta products and services.
Success is measured through retention, expansion, client health, platform adoption, and the value clients receive from the platform.
Key Skills for This Role
Client success managementEnterprise SaaSCustomer relationship managementClient retention and expansionPlatform adoption and trainingSuccess planning and QBRs
Full Job Posting
About Avetta
Avetta provides a platform for hiring clients and suppliers that supports compliance, prequalification, safety, performance benchmarking, and supplier reliability.
Avetta serves businesses across more than 120 countries through a combination of AI-driven insights and human expertise.
Role Summary
The Client Success Manager I advocates for customers, represents Avetta to clients, and guides clients through their journey with Avetta products and services.
Success is measured through retention, expansion, client health, platform adoption, and the value clients receive from the platform.
Workplace
- This is a hybrid role requiring three days per week in Avetta’s Calgary office.
Essential Duties and Responsibilities
- Nurture client relationships, identify stakeholders, and maintain client momentum after launch.
- Advise clients on use cases, product functionality, program recommendations, and next steps.
- Conduct success planning and quarterly business review sessions to demonstrate value and understand objectives.
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