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As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer’s guide for their journey with Avetta. This role is right for you if your passion is to help clients embrace a new paradigm for understanding and managing their businesses.
As the primary voice for our clients, the Client Success Manager I works closely with all other teams inside Avetta. They will look to your experience and creativity to help them make the best possible decisions for our customers and the company. In the same way, your clients will look to you to help them understand and execute “what’s next?” to maximize the value they see every day with our platform and services.
This is a hybrid role, working three days a week in our beautiful Calgary Office located at 255 5th Ave SW, Suite 1400, Calgary, AB T2P 3G6.
As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer’s guide for their journey with Avetta. This role is right for you if your passion is to help clients embrace a new paradigm for understanding and managing their businesses.
As the primary voice for our clients, the Client Success Manager I works closely with all other teams inside Avetta. They will look to your experience and creativity to help them make the best possible decisions for our customers and the company. In the same way, your clients will look to you to help them understand and execute “what’s next?” to maximize the value they see every day with our platform and services.
This is a hybrid role, working three days a week in our beautiful Calgary Office located at 255 5th Ave SW, Suite 1400, Calgary, AB T2P 3G6.
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Minimum 1-3 years in either a customer-facing (Customer Success or Account Management preferred) role with an Enterprise SaaS company or supplier management with a large organization.
Bachelor’s Degree or equivalent work experience.
Experience with the Microsoft Office suite, SFDC, CRM tools, and JIRA a plus.
Excellent interpersonal, verbal, and written communication skills.
Highly organized, collaborative, responsive, and proactive.
Past success mastering new, complex technologies, processes, and concepts and training / mentoring others to master them as well.
Background in HSE or Procurement (optional / desired).
Occasional travel will be required to support client engagements, team collaboration, and company initiatives. Anticipated travel is up to 5% of the time.
We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.
Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.
To apply for the Customer Success Manager I position, please submit your online application by October 31, 2026, at 11:59 PM PST.
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SaaS supply-chain risk platform helping businesses qualify, monitor, and manage suppliers and contractors.
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Entry · 1+ years experience
Hybrid
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