Client Success & Implementation Manager

Soulside AI is an enterprise AI platform built specifically for behavioral health. We automate clinical documentation, chart audits, and RCM processes so treatment organizations can protect clinician capacity, stay audit-ready, and capture the revenue their care already earns. Our platform cuts documentation time by more than 80%, achieves near-universal voluntary clinician adoption, and solves the hardest problem in behavioral health AI: fully automated group session documentation with individualized notes for every participant.

We serve a growing portfolio of behavioral health organizations across the full continuum of care, from residential and PHP/IOP programs to outpatient, community mental health, substance use, and eating disorder treatment, and we integrate with the EHRs our clients already use. We are growing fast, and the client success function is where our product promises become client reality.

You will own the day-to-day operational engine of our client portfolio: running implementations, delivering training, triaging support, and keeping every cross-team commitment tracked to closure. You are the reason clients feel taken care of every single day, and the reason nothing falls through the cracks as we scale.

This is a high-ownership role at an early-stage company. You will work directly with the Director of Client Success, with a direct line to engineering, and what you do here becomes the playbook for the CS function as it grows.

Above everything else, you care about our clients and the work they do. They are treating people at the hardest moments of their lives, and you never lose sight of the fact that every ticket, every training, and every template exists in service of that. If that doesn't move you, this isn't your role.

You are hungry. You want more ownership than most jobs will give you, and when you commit to something, it gets done without anyone checking. You are amazing with people: clinicians, executives, and engineers all trust you quickly, and you can read a room, calm a frustrated user, and hold your own in a technical conversation in the same afternoon. You genuinely love software and technology: learning a new tool, tightening a workflow, digging into product details, and finding creative solutions to problems that don't have a playbook yet. You bring a point of view instead of waiting for direction, and you anticipate what a client will need before they ask. Breadth energizes you: running a training in the morning, untangling a workflow question at noon, and closing out a ticket queue by end of day is your kind of day. When something breaks, you own it: document it clearly, fix the process behind it, and make sure the client never feels like they're chasing you.