Client Services Representative - ARH Essendon

As part of the Customer Care team your duties will include

• Greeting and assisting clients in a professional, timely and warm manner
• Handling high volumes of inbound calls efficiently
• Managing the hospital’s general email inbox
• Correspond with clients, referring veterinarians, 3rd party suppliers and other team members, ensuring to provide appropriate and pertinent information
• Discuss difficult topics with clients, such as aftercare options, euthanasia consent forms, and financial matters, in a compassionate and empathetic manner
• Schedule and manage appointments for each department
• Managing invoicing, payments (EFTPOS/credit card, direct debit), and processing 3rd party financing (VetPay, ZipPay, etc.)
• Processing insurance claims, including GapOnly claims, through the practice management software
• Entering and maintaining accurate and complete records and data related to patients and clients
• Maintain a consistently high level of organisation and cleanliness in the reception area
• Conduct oneself in a manner that uphold the values of ARH Essendon and the Greencross Pet Wellness Company

About You