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Client Services Executive
Ryan
Manchester, GBR
Full-time
Entry
Onsite
GBP 25000-26000 yearly / year
Discovered 2 weeks ago
Free
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Why Ryan?
Competitive Compensation and Benefits
Business Connectivity Reimbursement (Phone/Internet)
Gym Membership or Equipment Reimbursement
LinkedIn Learning Subscription
Flexible Work Environment
Tuition Reimbursement After One Year of Service
Accelerated Career Path
Award-Winning Culture & Community Outreach
Duties and responsibilities
- Own the Client Experience
- Act as the primary point of contact for client service matters, ensuring swift resolution and clear, confident communication.
- Take full ownership of service cases from start to finish.
- Maintain accurate documentation and up-to-date client records.
- Collaborate closely with internal teams to deliver seamless, high-quality service.
- Drive Growth Through Relationships
- Understand client needs and proactively recommend solutions that enhance their experience.
- Identify upsell and cross-sell opportunities that genuinely add value.
- Conduct structured outreach to strengthen client relationships and uncover new opportunities.
- Manage Inbound Enquiries
- Respond promptly and professionally across multiple communication channels.
- Provide clear, accurate information and confidently escalate complex queries where required.
- Ensure every interaction reflects our commitment to excellence.
Education and Experience
Previous experience within a telephone based customer services or sales role.
Excellent communication and relationship-building skills.
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