Desktop Administrator II, IT Infrastructure

Installs, troubleshoots, and maintains products and equipment

Conducts testing and assists in general lab work

Diagnoses and repairs desktop and laptop hard drives, monitors, and printers at end-user workstations

Occasionally assists system administrators with complex technical tasks, including debugging and supporting hardware modules and systems

Coordinates, office, desk moves, and reconnects computer equipment

Provides Tier 1-2 help desk support in corporate computing environment that consists of Windows 10 clients in a professional and timely manner.

Responds to help desk requests via phone and online help desk systems and follows through on all assigned tickets to meet/exceed client expectations according to firm SLA’s and department “Best Practice” guidelines.

Participates in companywide On-call rotation regularly and as needed.

Determines and recommends which products or services best fit the customers’ needs.

Installs, troubleshoots, and maintains products and equipment.

Trains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed.

Assists in the installation, maintenance, and general support of systems.

Assists users with questions or problems.

Assists with system backups and recovery, and installation of new software.

Occasionally assists System Administrators with complex technical tasks, including debugging and supporting hardware modules and systems.

Occasionally assists Network Administrators with complex technical tasks, including troubleshooting and supporting networking equipment.

Conducts testing and assists in general lab work.

Coordinates, moves, and reconnects computer equipment.

Maintains hardware inventory, spare-parts log, and work log.

Occasionally assists IT Infrastructure team members with installation and swap-out of server hardware, including servers, disks, and communication gear.

Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware.

Maintains current versions of Firm software on end-user systems.

Experience supporting MacOS and Apple devices.

Relies on proven experience and judgment to plan and accomplish goals.

Follows information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.

Provide mentoring and coaching to team members.

Interact with executive level employees to troubleshoot and resolve technical issues.

Assists with other projects as needed.

Adherence to General Data Protection Regulation (GDPR)

Experience supporting, troubleshooting, and administering Zoom meeting software.

Other duties as assigned