Client Services Associate
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Key skills for this role
About the Role
LabX Media Group seeks a Client Services Associate to manage client accounts and content campaigns across science publishing brands. The role involves leading onboarding, managing timelines, and coordinating cross-departmental execution.
Key Skills for This Role
Responsibilities
- Act as the primary point of contact for assigned client accounts.
- Lead onboarding outreach, manage the briefing process, run kick off/status calls independently.
- Oversee end to end project execution from client onboarding to campaign delivery for assigned content programs.
- Track project timelines, dependencies, client approvals, and handoffs across Content Studio, Design, Marketing, and Operations teams.
- Monitor project deliverables against contractual agreements, enforce client review limits, and manage protocols for delayed feedback or scope creep.
- Collaborate with Sales and Marketing to align delivery timelines with commercial goals.
Requirements
- Bachelor's degree or higher in a scientific discipline (e.g., Biology, Chemistry, Biomedical Science, or related field)
- 2–3 years of demonstrated experience in client services, project coordination, or campaign delivery within science/medical communications or STEM media environment
- Experience managing multiple project timelines, files, cross departmental dependencies simultaneously
- Confidence running client calls independently and managing professional feedback
Full Job Posting
About LabX Media Group
- LabX Media Group is a leading worldwide science publishing company delivering meaningful industry content and integrated marketing solutions for the scientific community.
Key Responsibilities
- Act as the primary point of contact for assigned client accounts.
- Lead onboarding outreach, manage the briefing process, run kick off/status calls independently.
- Oversee end to end project execution from client onboarding to campaign delivery.
- Track project timelines, dependencies, client approvals, and handoffs across teams.
- Monitor project deliverables against contractual agreements.
- Collaborate with Sales and Marketing to align delivery timelines with commercial goals.
Qualifications
- A Bachelor's degree or higher in a scientific discipline (e.g., Biology, Chemistry, Biomedical Science, or a related field).
- 2–3 years of demonstrated experience in client services, project coordination, or campaign delivery within science/medical communications, or a STEM media environment.
Experience & Skills
- Experience managing multiple project timelines, files, cross departmental dependencies simultaneously.
- Confidence running client calls independently, managing professional feedback.
- Quickly master LMG workflows and begin managing standard campaigns independently.
- Campaigns move smoothly from Sales handover through production to marketing activation with zero tracking gaps.
- Creative teams experience smooth handoffs and clear timelines.
- Project scope is strictly managed, and delayed client feedback is escalated early.
- Clients experience a friendly, structured, and professional onboarding journey.
Compensation
- Expected salary range: CAD 65,000–CAD 85,000 per year.
- Benefits package includes health and dental coverage, paid vacation, and professional development support.
Application Procedure
- This position is remotely based and open to all eligible candidates in Canada.
- Preference may be given to candidates in the Eastern or Central time zone.
- This job posting is for a current vacancy.
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