Client Services Advisor

A full-time role in-office at Chermside

Take inbound calls about policy updates, quotes, cancellations, and general enquiries

Follow a clear call structure so customers understand their cover, pricing, and next steps

Update policy details accurately across multiple systems

Explain options in simple terms so customers can make confident decisions

Spot opportunities for additional cover and guide customers through a quote when it fits

Work toward service and sales targets, with regular feedback and coaching

Follow scripts and compliance requirements to make sure everything is done properly

Stay calm and professional when conversations are challenging

Customers finish the call clear, confident, and feeling genuinely looked after

Policy information is accurate the first time, with minimal rework

Move confidently between systems without losing connection in the conversation

Follow process and compliance requirements consistently

Recognise genuine opportunities to offer additional support and act on them appropriately

Stay steady when conversations are tough and bounce back quickly

Take feedback seriously and improve week by week

Care about doing things properly and hitting your targets

If you can see yourself growing into this, you’ll likely love it here.

Clear pay and incentives - Performance-based incentives, plus annual salary reviews