Client Service Specialist
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Key skills for this role
Key Skills for This Role
Full Job Posting
What You'll Do
Oversight of client projects from contract signature to accounts receivable
Responsible for providing a high level of customer service
Coordinate audit planning efforts between the auditor and client, ensuring audit timing windows are maintained
Oversee Internal coordination and project outcome; effectively and efficiently processes internal and external request associated with the client
Communicates directly with the client and works to find solutions for the client
Ensure quality of data and timelines meet requirements in accordance with scheme and DNV’s ICP and internal KPI’s
Review audit data and update multi system database to account for the changes impacting the clients’ certifications
Consistently meet key metrics - KPI’s related to scheduling and planning, response time internally and externally, and Reports
Interacts with other departments including Sales, Technical, and auditors to ensure a superior customer experience
Ensure on-time certificate delivery
Supports with invoicing and collections process as required
Responsibilities
- Generous paid time off (vacation, sick days, company holidays, personal days)
- Multiple Medical and Dental benefit plans to choose from, Vision benefits
- Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
- Employer-paid, therapist-led, virtual care services through Talkspace
- 401(k) with company match
- Company provided life insurance, short-term, and long-term disability benefits
- Education reimbursement program
- Flexible work schedule with hybrid opportunities
- Charitable Matched Giving and Volunteer Rewards through our Impact Program
- Volunteer time off (VTO) paid by the company
- Career advancement opportunities
**Benefits vary based on position, tenure, location, and employee election**
- DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodation will be addressed confidentially. For more information: https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
What is Required
Bachelor's degree
Minimum of 5 years customer service with at least 1 year of experience related to ISO 9001, ISO 14001, and/or ISO 45001
Ability to work in a fast-paced environment and handle multiple competing tasks and demands
Experience with Microsoft Office
Strong written and verbal English communication skills
We conduct pre-employment background screening
What is Preferred :
Ability to read/interpret audit protocols and work instructions
Good interpersonal, communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions, geographies and stakeholders
About DNV
Global independent expert in assurance and risk management.
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