Client Service Manager - Glasgow

Act as an integral part of the WTW service delivery organization, ensuring team’s delivery of operational services in line with service delivery, compliance standards and budgets

• Preferably educated to A level or relevant industry experience • Preferably with professional qualification of ACll or working towards • Excellent management and leadership skills, with a proven track record ofdelivering excellent levels of client service through a large scale, matrix operations • Strong communication, negotiation and influencing skills • Ability to be able lead and direct a team • High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives • Strong skills in problem solving, planning and budgeting • Ability to be able to deliver key company metrics and measures • Experience of maintaining control of and managing change

• Preferably educated to A level or relevant industry experience • Preferably with professional qualification of ACll or working towards • Excellent management and leadership skills, with a proven track record ofdelivering excellent levels of client service through a large scale, matrix operations • Strong communication, negotiation and influencing skills • Ability to be able lead and direct a team • High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives • Strong skills in problem solving, planning and budgeting • Ability to be able to deliver key company metrics and measures • Experience of maintaining control of and managing change Skills:

• Excellent management and leadership skills, with a proven track record of delivering excellent levels of client service through a large scale, matrix operations • Strong communication, negotiation and influencing skills • Ability to be able lead and direct a team • High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives • Strong skills in problem solving, planning and budgeting • Ability to be able to deliver key company metrics and measures • Experience of maintaining control of and managing change