Client Service Manager

Manage day-to-day interactions with a portfolio of core and volume motor clients to ensure we meet client expectations and maintain positive relationships.

Build and maintain strong relationships with a variety of technical and supply chain management teams within client organisations.

Proactively seek feedback from clients and gather insights to inform an engagement plan focused on each client’s specific needs and objectives.

Contribute to the development and execution of client engagement and growth plans.

Champion client needs and objectives internally to ensure a fully aligned and first-class service is consistently delivered.

Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence.

Coordinate internal activity to optimise service delivery relative to client needs and resolve client issues promptly and effectively.

Support the planning and delivery of new motor client onboarding, ensuring a smooth and on schedule launch.

Work closely with clients to understand their specific requirements and tailor services and engagement plans accordingly.

Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements.

Liaise with client reporting team to manage the timely and accurate production of client management information ahead of release to clients.

Monitor and report on service performance metrics to clients and internal stakeholders.

Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement.

Immerse yourself in client businesses and stay informed on motor market developments in order to pre-empt challenges and opportunities for your clients.

Proactively engage internal teams to respond to client and market developments to maintain leading service standards.

Ensure clients are alerted to relevant industry developments and how they may impact their business whilst offering suitable solutions to support.

Relationship management experience in the insurance industry

Confident communicator capable of building relationships

Knowledge of the motor insurance claims market

Ability to work proactively and autonomously to understand and respond to client challenges

Sound understanding of MI reporting with a keen eye for detail