pinpoint
Transportation Examiner-CPI Claims
Davies
Remote, USA
Full-time
Mid · 3+ years experience
Remote
USD 55000-65500 yearly / year
Discovered Today
AS400Adobe PDFISOCARFAXWinloanClaimtrak
Free
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AS400Adobe PDFISO
Key Skills for This Role
AS400Adobe PDFISOCARFAXWinloanClaimtrak
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Key Responsibilities
- Utilize various software platforms including AS400, Microsoft Office Suite (Outlook, Word, Excel), Adobe PDF, ISO, CARFAX, Winloan, and Claimtrak to perform daily tasks.
- Establish and maintain effective communication with customers and all parties involved in the claims process.
- Gather and prepare all necessary documentation to support claim resolution.
- Analyze loan transaction histories to verify payments, fees, and insurance details.
- Review waivers to determine coverage eligibility, calculate claim amounts, and submit for final review.
- Document all correspondence and claim-related information in AS400.
- Monitor and follow up on pending claims using the GAP pending claims (AWP) list.
- Apply strong decision-making and organizational skills to manage multiple claims efficiently.
- Deliver exceptional customer service and clearly explain complex insurance policy terms.
- Use auto valuation tools such as CCCOne, Mitchell, Autosource, and Kelley Blue Book to assess vehicle values.
- Meet departmental quality standards and achieve service level and production goals.
Skills, knowledge & expertise
- 3 + Years auto adjusting
- Proficiency in required software tools and auto valuation programs.
- Excellent verbal, written, and telephone communication skills.
- Strong analytical and organizational abilities.
- Proven customer service experience, especially in explaining technical or policy-related information.
- Experience with GAP and Collateral Protection insurance
- Multiple state adjusting licenses
- Proactive, independent, dependable, and takes initiative with consistent follow through
- Superb written and verbal communication skills conducted in a timely manner with diverse audiences
- Superior time management skills with capability of working with and meeting deadlines
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