Client Relations Specialist
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Key skills for this role
About the Role
Tremco CPG Inc. seeks a Client Relations Specialist to serve as a liaison with customers, providing guidance and support on products and services. The role involves day-to-day communication, managing conflicts, and collaborating with sales and internal teams.
Key Skills for This Role
Responsibilities
- Ensure both the company and clients adhere to contract / specs
- Day to day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate
- Maintain up to date knowledge of company products and services
- Effectively provide client support and communication
- Facilitate inter departmental communication to provide effective client support
- Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service
- Assist sales team with identifying opportunities to up sell / cross sell services and products
- Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements
- Liaise between customers, contractors, sales reps and appropriate personnel
- Interacts with customers including contractors to provide support and information on an assigned product or service
- Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
Requirements
- 1 to 2 years experience and/or training in this type of work
- High School Diploma or GED
- Strong verbal and excellent written communication skills
- Excellent time management skills
- Excellent customer service skills
- Ability to develop working relationships at multiple levels of the organization
- Collaborative team player with the ability to build consensus
- Proficient with Microsoft Office Suite and SAP
- Ability to handle change and ambiguity
- Effective in a fast paced environment
- Ability to be self directed and motivated
- Ability to work at a focused and continuous pace
Full Job Posting
General Purpose Of Position
- The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service.
Duties And Responsibilities
- Ensure both the company and clients adhere to contract / specs
- Day to day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate
- Maintain up to date knowledge of company products and services
- Effectively provide client support and communication
- Facilitate inter departmental communication to provide effective client support
- Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service
- Assist sales team with identifying opportunities to up sell / cross sell services and products
- Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements.
- Liaise between customers, contractors, sales reps and appropriate personnel
- Interacts with customers including contractors to provide support and information on an assigned product or service
- Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
Experience And Education
- 1 to 2 years experience and/or training in this type of work
- High School Diploma or GED
- Strong verbal and excellent written communication skills; strong attention to detail
- Excellent time management skills
- Excellent customer service skills
- Ability to develop working relationships at multiple levels of the organization
- Collaborative team player with the ability to build consensus
- Proficient with Microsoft Office Suite and SAP
- Ability to handle change and ambiguity
- Effective in a fast paced environment
- Ability to be self directed and motivated
- Ability to work at a focused and continuous pace
Salary and Benefits
- The salary range for applicants in this position generally ranges between $56,000 and $66,000.
- Benefits include health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Location
- 3735 Green Rd, Beachwood, OH, 44122, US (Hybrid)
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