Client Manager - SMB
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Key skills for this role
About the Role
Your day at NTT DATA As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with assigned Small and Medium Business (SMB) accounts, ensur.
Key Skills for This Role
Responsibilities
- Build and nurture relationships with assigned SMB accounts
- Drive revenue growth and expand opportunities across technology and cloud solution portfolio
- Develop and implement account strategies to drive long term customer success
- Identify, develop, negotiate, and close new business opportunities
- Manage accounts, opportunities, sales pipelines, and forecasts using CRM tools
- Lead contract, pricing, and service agreement negotiations
Requirements
- 5 years or more of proven experience managing client relationships throughout the customer lifecycle
- Strong understanding of AWS services and cloud technologies
- Proficiency in Salesforce or other CRM platforms
- Fluency in both Arabic and English
- Bachelor's degree in Business, Marketing, Sales, or related field
- Experience in technology sales, account management, or business development, preferably in SMB segment
Full Job Posting
Overview
- As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with assigned Small and Medium Business (SMB) accounts, ensuring client satisfaction, driving revenue growth, and expanding opportunities across our technology and cloud solution portfolio, with a strong f
- You'll manage and grow strategic client relationships by leveraging consultative selling, strategic planning, and account management best practices.
- Your focus will include achieving revenue and margin targets, minimizing client churn, maximizing customer retention, and identifying upsell and cross sell opportunities.
Responsibilities
- Build and nurture relationships with assigned SMB accounts
- Drive revenue growth and expand opportunities across technology and cloud solution portfolio
- Develop and implement account strategies to drive long term customer success
- Identify, develop, negotiate, and close new business opportunities
- Manage accounts, opportunities, sales pipelines, and forecasts using CRM tools
- Lead contract, pricing, and service agreement negotiations
Requirements
- 5 years or more of proven experience managing client relationships throughout the customer lifecycle
- Strong understanding of AWS services and cloud technologies
- Proficiency in Salesforce or other CRM platforms
- Fluency in both Arabic and English
- Bachelor's degree in Business, Marketing, Sales, or related field
- Experience in technology sales, account management, or business development, preferably in SMB segment
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