Client Manager - SMB (Jeddah or Dammam)
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Key skills for this role
About the Role
NTT DATA is seeking a Client Manager for SMB accounts in Jeddah or Dammam to build and nurture client relationships, drive revenue growth, and expand opportunities across technology and cloud solutions, with a focus on AWS.
Key Skills for This Role
Responsibilities
- Build and nurture relationships with assigned Small and Medium Business (SMB) accounts.
- Ensure client satisfaction, drive revenue growth, and expand opportunities across technology and cloud solution portfolio, with a focus on AWS.
- Manage and grow strategic client relationships by leveraging consultative selling, strategic planning, and account management best practices.
- Achieve revenue and margin targets, minimize client churn, maximize customer retention, and identify upsell and cross sell opportunities.
- Develop and implement account strategies that drive long term customer success.
- Utilize CRM tools to manage accounts, opportunities, sales pipelines, forecasts, and customer collaboration activities.
- Proactively identify, develop, negotiate, and close new business opportunities.
- Lead contract, pricing, and service agreement negotiations.
- Partner with internal teams to translate client requirements into scalable technology and AWS cloud solutions.
Requirements
- 5 years or more of proven experience managing client relationships throughout the customer lifecycle
- Strong sales and business acumen with expertise in consultative and solution based selling
- Strong understanding of AWS services and cloud technologies
- Experience working in technology sales, account management, or business development, preferably within the SMB segment
- Proficiency in Salesforce or other CRM platforms
- Excellent communication and presentation skills
- Experience leading contract, pricing, and service level agreement negotiations
- Bachelor's degree or equivalent in Business, Marketing, Sales, or related field
- Fluency in both Arabic and English
- AWS certifications (e.g., AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate) are an advantage
Full Job Posting
Your day at NTT DATA
- As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with assigned Small and Medium Business (SMB) accounts, ensuring client satisfaction, driving revenue growth, and expanding opportunities across our technology and cloud solution portfolio, with a strong f
- You'll utilize our leading technologies and methodologies to understand clients' business needs and deliver tailored solutions that help them achieve their digital transformation goals.
Responsibilities
- Manage and grow strategic client relationships by leveraging consultative selling, strategic planning, and account management best practices.
- Achieve revenue and margin targets, minimize client churn, maximize customer retention, and identify upsell and cross sell opportunities.
- Develop and implement account strategies that drive long term customer success.
- Utilize major CRM tools to manage accounts, opportunities, sales pipelines, forecasts, and customer collaboration activities.
- Proactively identify, develop, negotiate, and close new business opportunities.
- Tackle customer challenges, ensure client satisfaction, and lead contract, pricing, and service agreement negotiations.
- Partner with internal teams to translate client requirements into scalable technology and AWS cloud solutions.
To thrive in this role, you need to have
- Strong sales and business acumen, with expertise in consultative and solution based selling, strategic account planning, and achieving revenue targets.
- 5 years or more of proven experience managing client relationships throughout the customer lifecycle, driving customer satisfaction, retention, and revenue growth through upselling and cross selling.
- Strong understanding of AWS services, cloud technologies, and the ability to translate customer business needs into impactful cloud solutions.
- Knowledge of NTT DATA's technology offerings, client use cases, market trends, and competitive landscape.
- Ability to identify, develop, advance, negotiate, and close opportunities within assigned accounts and prospects.
- Experience working in technology sales, account management, or business development, preferably within the SMB segment and exposure to customers across the Middle East and Africa region.
- Proficiency in Salesforce or other CRM platforms for opportunity management, pipeline tracking, forecasting, and reporting.
- Strong collaboration skills with the ability to align internal stakeholders.
- Excellent communication and presentation skills.
- A customer first mindset, strong problem solving abilities, and the capability to work independently in a fast paced and agile environment.
- Experience leading contract, pricing, and service level agreement negotiations.
- A bachelor's degree or equivalent in Business, Marketing, Sales, or a related field.
Workplace type
- On site Working
About NTT DATA
- NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.
- We are committed to accelerating client success and positively impacting society through responsible innovation.
- We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise scale AI, cloud, security, connectivity, data centers and application services.
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