Client Implementation Manager, Global Implementation

Key Responsibilities

• Lead the Global Implementation and Cash Client Service strategy for the UAE.Oversee the end-to-end implementation of complex Transaction Banking solutions.Manage senior client relationships, service reviews and critical escalations.
• Improve implementation cycle times, service quality and client satisfaction.Partner with Sales, Coverage, Product, Technology and Operations on solution design and delivery.
• Drive process simplification, digital integration and continuous improvement.
• Maintain strong project governance, operational controls and regulatory compliance.
• Lead, develop and retain a high-performing, inclusive team.Represent Implementation in senior management and governance forums.

Skills and Experience

• Computer competency and technology background is preferred.
• Effective interpersonal and communication skills
• Understanding of ERP system like Oracle/SAP
• Project Management
• Sound analytical skills
• Trade Supply Chain finance
• Cash Management
• TB Product knowledge

Qualifications

• banking and finance industry experience or similar industry
• experience in Client Implementation with strong delivery focus
• Has strong project management disciplines
• Extensive knowledge in API, system and technology integrations, and Transaction Banking products
• Creative problem-solver with a strategic mindset
• Outstanding written and verbal communication skills, including presentation skills
• Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset
• Effectively manage escalations, including driving resolutions and/or appropriately escalating to senior MT (internal + external)
• Experience in Implementing Trade supplier Finance and documentary trade solutions
• Proven track record of successfully delivering large, complex, and cross-border deals
• PMP certification is a plus
• 3rd Party platforms experience a plus

About Standard Chartered

What we offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.