Client Experience Strategy & Operations Director

Skills

• Strong problem-solving and critical thinking abilities
• Detail-oriented
• Strong oral and written communication, and presentation skills
• Operational rigor and accountability
• Strategic thinking with strong execution discipline
• Ability to influence and align cross-functional stakeholders
• Comfort operating in fast paced, high-complexity environments
• Proficient knowledge and experience with:
• MS Office
• Sales Engagement tools
• CRM/SLA Management Systems (Salesforce preferred)
• B2B Marketing Automation Software
• Qualifications:
• Bachelor’s degree in Business Administration or a related field.
• 8–12 years of relevant experience in client experience operations, analytics, professional services, or a related field.
• Self-motivated and able to work effectively in a remote environment.
• Hands-on experience with Salesforce and Pardot, including dashboards, reporting, workflow alignment, and operational enablement.
• Demonstrated success in developing client health, satisfaction, and churn measurement frameworks.
• Strong experience in operational reporting, workforce analytics, and performance measurement.
• Proven ability to translate complex data into clear, actionable insights for executives and clients.
• Physical Demands: This role requires prolonged periods of sitting and extensive computer use, including frequent use of a keyboard and mouse.
• Travel: Up to 25%; to meet with clients on occasion, may include industry conferences and corporate events.
• FLSA Status : Exempt

Why Doxim?

Benefits That Fit

• As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.
• Growth That Excites : We are passionate about nurturing talent from within so this won’t be just a job – it will be a journey.
• Time Off That Recharges : Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.
• Refer & Reap the Rewards : Love working at Doxim? When you refer talented people to join us, you’ll earn a bonus through our Employee Referral Program. Great people know great people!
• Thank you for your interest in Doxim! Due to the volume of applications we receive, only selected candidates will be contacted.
• Website - www.doxim.com
• Be aware of suspicious recruitment activity during your job search. Doxim will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with a Doxim Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from a @doxim.com email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency