Client Experience Ambassador

Role overview

Job location

• The job location is Sharjah.
• The role includes walk-in client management, lobby and front-desk duties, and in-person visitor assistance.

Key responsibilities

• Welcome and assist clients, visitors, and VIP guests professionally.
• Handle queries about business setup, licenses, renewals, amendments, and company services.
• Guide clients through the portal for applications, submissions, and updates.
• Prepare proforma invoices and process client payments accurately.
• Manage walk-in clients, queue management, and daily client interaction records.
• Provide information about company services, packages, procedures, and regulatory requirements.
• Coordinate with Licensing, Finance, Legal, PRO Services, and other departments to resolve client requests.
• Manage and follow up on client escalations and service tickets within defined SLAs.
• Use the company portal, Zoho Desk, Queue Management System, and Escalation App.
• Handle client documents and courier coordination while maintaining confidentiality.
• Collect feedback, support customer satisfaction initiatives, and identify client journey improvements.
• Promote value-added services and packages where appropriate and perform assigned administrative duties.

Requirements

• A bachelor's degree in any discipline.
• At least 2 years of experience in customer service, front-office, client experience, or a similar client-facing role.
• Experience in business setup, free zone, licensing, or corporate services is preferred.
• Excellent communication, interpersonal, customer service, problem-solving, attention-to-detail, and organizational skills.
• Ability to manage multiple client requests and prioritize tasks effectively.
• Good computer literacy and ability to work with CRM or service-management systems.

About the company