Client Development Associate

Why Ryan?

Duties and Responsibilities

• Client Onboarding and Engagement
• Proactively contact new and existing clients via outbound calls, email, and virtual meetings
• Build strong early-stage relationships and create a positive first impression
• Clearly explain onboarding steps, required documentation, and service processes
• Ensure a smooth and efficient transition to internal delivery teams
• Documentation and Process Management
• Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data)
• Ensure information is complete and accurate before handover
• Maintain high-quality record-keeping and update CRM systems in real time
• Monitor progress to minimise onboarding delays Ongoing Client Management s Renewals
• Maintain regular contact with clients throughout the service cycle
• Track contract timelines and support renewal conversations
• Reinforce the value delivered and address questions or concerns
• Support retention by ensuring clients understand outcomes and next steps
• Identify re-engagement opportunities where appropriate
• Revenue Growth and Service Expansion
• Identify opportunities to introduce additional services, including:
• Lease Consultancy
• Contract Renewal Services