Client Advocate Executive - HIS

As a Client Advocate Executive, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Client Care & Advocacy -

Cultivating executive-level relationships, positioning Solventum as a strategic partner and thought leader.

Leveraging performance insights to guide client decisions and shape long-term partnership strategies.

Coordinating with internal Health Information Systems departments to raise client issues and concerns.

Engaging with technical teams for any integration needs.

Championing continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements.

Serving as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities.

Elevating client visibility through strategic recognition programs and reference opportunities.

Retention and Revenue - Responsible for continued partnership and success with Health Information Systems on existing products/services and for recognizing additional business needs/sales opportunities with the client. Be in alignment with sales team as new needs arise.

Monitoring for emerging risks and escalate to implementation, support, and development functions when warranted.

Identifying potential products/solutions at risk and escalate to business leaders

Identifying growth opportunities and collaborate with sales teams to advance strategic initiatives.

Driving strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap.

Value Realization– Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision-making.

Driving in-depth analysis of client performance metrics to inform strategic decisions, with emphasis on product outcomes (top quartile performance) and financial impact.

Developing and executing action plans that align client objectives with measurable outcomes.

Strategic Execution - Ensure consistent, high-level engagement across executive client leadership to reinforce partnership value.

Serving as the Client Advocate for activities across HIS with assigned organization partner.

Engaging HIS business leaders where appropriate to coordinate activities across multiple HIS departments, engage subject matter experts (SMEs) for respective projects.

For providers, conducting current-state workflow and configuration review with client implementing Solventum best practice workflows.

Engaging in feedback sessions to refine and improve content and workflow, implementation best practice, outstanding decisions that impact clients.

Engaging with client to understand their technical environment and any changes that will require Solventum engagement.

Strategy and Planning - Understanding the client/partners’ short and long-term strategy with the goal to further integrate HIS Solutions. Developing consistent ongoing onsite presence.

Partnering with clients to co-create strategic roadmaps that integrate HIS solutions into their long-term vision. Updates plan as decisions are made internally and externally.

Understanding strategy, organizational structure, technical architecture changes and the impacts/opportunities for HIS.

Ensuring client/partner is fully aware of HIS solution roadmaps and assists in planning for both changes in current portfolio workflows and portfolio evolution to solve client problems.

Monitoring market trends and organizational shifts to identify opportunities for deeper solution alignment.

Leadership and Coordination - Responsible for leading the team to ensure account satisfaction and ongoing client engagement.

Setting the agenda for advocacy engagements, driving conversations that shape client strategy.

Leading client meetings and coordinate follow-up on all requested items.

Positioning Solventum as an industry leader by sharing insights, thought leadership, and best practices.

Fostering innovation that enhances client experience and strengthens competitive advantage.

Performance and Analytics

Defining and tracking KPIs that measure adoption, satisfaction, and value realization.

Delivering executive-level reporting and insights that inform strategic decisions and reinforce partnership impact.

Championing participation in industry benchmarks (e.g., KLAS) to validate performance and drive continuous improvement.

Responsible for ensuring that baseline data has been secured on clients assigned prior to go live of product/service.

Regular analysis of clients analytics and performance data and delivering ROI/Performance reports to the client on a scheduled basis.

Actively stay up to date with knowledge of industry changes and product changes.

Participating in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards.