Client Advisor
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Key skills for this role
About the Role
Jaeger-LeCoultre is seeking a Client Advisor for its Dubai Mall boutique. The role involves achieving sales targets, cultivating client relationships, and providing exceptional service in luxury watchmaking.
Key Skills for This Role
Responsibilities
- Achieve and exceed individual and boutique sales targets
- Proactively engage with clients and provide a warm, welcoming atmosphere
- Develop and maintain strong, lasting client relationships through personalized communication
- Provide in depth knowledge of Jaeger LeCoultre history, collections, and technical specifications
- Handle sales transactions, inventory management, and after sales service
- Assist with visual merchandising and product displays
Requirements
- Proven experience in luxury retail sales, preferably in watchmaking or jewellery industry
- Demonstrated ability to cultivate and expand a network of high net worth individuals
- Excellent communication, interpersonal, and presentation skills
- Ability to work independently and as part of a team
- Fluency in English; other language is a plus
Full Job Posting
About Jaeger LeCoultre
- Since 1833, Jaeger LeCoultre has been distinguished by its mastery of complications and precision mechanisms.
- Known as the Watchmaker of Watchmakers, the Manufacture has created more than 1,400 calibres and 430 patents.
Commercial Target
- Achieve and exceed individual and boutique sales targets.
- Understand boutique KPIs and follow related action plans.
Operational Excellence
- Maintain a clean, organized, and visually appealing boutique environment.
- Confidently handle sales transactions, including processing payments and handling returns.
- Participate in inventory management, including receiving, stocking, and securing products.
- Build operational knowledge on all digital tools.
- Adhere to Maison commercial policy and rules.
- Adhere to security protocols and loss prevention measures.
- Assist with visual merchandising and product displays.
Cultivate Lasting Client Relationships
- Proactively engage with clients entering the boutique.
- Identify client needs and preferences through active listening.
- Develop and maintain strong, lasting relationships with clients.
- Actively seek opportunities to expand client network through referrals.
- Maintain client database and proactively manage client relationships.
- Invite clients to private events and previews.
- Provide exceptional after sales service.
- Address client inquiries and resolve issues promptly.
Transmit Your Passion
- Provide in depth knowledge of Jaeger LeCoultre history, collections, and technical specifications.
- Present and demonstrate timepieces with passion and expertise.
- Stay up to date on industry trends, competitor activities, and new product launches.
- Represent the Maison with sophistication at exclusive events.
- Work collaboratively with colleagues to achieve boutique goals.
- Share knowledge and best practices with team members.
What Are Your Drivers?
- Passionate about luxury watchmaking.
- Dedicated to providing exceptional client experiences.
- Highly motivated and results oriented.
- Representative of Maison refined codes.
- Excellent communication and interpersonal skills.
- Positive attitude and strong work ethic.
- Self confident, self aware and trustworthy.
- Committed to exceed client expectations.
What Do You Bring to the Team?
- Proven experience in luxury retail sales, preferably in watchmaking or jewellery industry.
- Demonstrated ability to cultivate and expand a network of high net worth individuals.
- Excellent communication, interpersonal, and presentation skills.
- Ability to work independently and as part of a team.
- Fluency in English. Other language is a plus.
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