Client Administrator

Responsibilities:

• Report directly to Head of Client Coordination
• Work effectively as a team to ensure Offensive Security Consulting achieve the forecasted monthly billable day target
• Foster a high-performing team culture
• Drive and maintain a customer focussed culture across the Client Coordination team
• Work towards set KPIs and report updates to Head of Client Coordination, using insights to drive process improvement
• Coordinate multiple calendars and locations for Offensive Security Consultants, ensuring smooth internal and external operations
• Manage multiple assessments and clients’ deliverables simultaneously and effectively
• Arrange assessments and provide clear schedules and prerequisites to clients
• Support Head of Client Coordination in maintaining the accuracy of pre assessment documentation and processes
• Prepare for and conduct a weekly delivery update to the account management team on a rota basis
• Attend team meetings and periodic performance assessments
• Support Head of Client Coordination in recruitment and onboarding of Service Delivery team members when needed
• Skills Required:
• Proven ability to manage service delivery operations under pressure
• Previous experience in team management and mentoring
• Excellent organisational skills with high attention to detail
• Capability to manage multiple client engagements simultaneously
• Effective negotiation skills with multiple stakeholders – Employees & customers included
• Personal Attributes:
• Proactive and solutions-oriented mindset
• Excellent written and verbal communication skills
• Strong influencing and negotiation abilities across all levels
• Ability to work well solo and as part of a team
• Approachable and supportive leadership style
• High level of attention to detail and accuracy is essential
• Self-motivated with a commitment to personal and professional growth