Claims Car Advisor

A full-time role in-office at Chermside

Take ownership of claims from the start, from lodgement to resolution

Be the main point of contact for customers, repairers, and assessors, keeping everyone updated and on track

Manage a portfolio of claims at different stages, working through structured workflow queues and daily priorities

Review policy details and evidence to make fair, accurate decisions within guidelines

Approve repairs, arrange hire cars, pay invoices, follow up quotes, and respond to customer updates

Keep detailed and accurate notes so every claim is clear and compliant

Handle calls from customers who may be stressed, explaining what happens next and guiding the claim forward

Build strong knowledge of repairs, assessments and how claims progress from start to finish

Claim details and notes are accurate and complete the first time

Able to explain decisions clearly so customers understand why

Customers finish calls clear about what happens next

Workload stays organised and claims keep moving without unnecessary delays

Balance empathy with fair and consistent decision making

Follow compliance, privacy, and risk requirements properly every time

Stay calm and professional, even when conversations are emotional

If you can see yourself growing into this, you’ll likely love it here.

Clear pay and incentives - Performance-based incentives, plus annual salary reviews