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Claims Assistant-Entry Level
Jencap
Red Bank, USA
Full-time
Mid · 2+ years experience
Onsite
Discovered 1 weeks ago
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Responsibilities
- Open new claims in the claims management system; capture required loss and policy information; assign to independent adjusters as directed; and establish diaries and reporting timelines in accordance with Claims Manager direction and SLAs
- Assemble and maintain complete electronic claim files, ensuring key documents are indexed, stored, and retrievable for audits and internal/external requests
- Prepare and submit claim files and supporting documentation to third parties (e.g., coverage counsel, subrogation vendors, carriers, and other partners) as instructed
- Run and distribute routine reports (e.g., monthly claim bordereaux and status reports) and support ad hoc reporting requests from Claims and Underwriting
- Assist with payment processing by coordinating required approvals and accurately recording payment activity in applicable systems
- Process loss run requests for delegated authority accounts, ensuring accuracy and timely delivery to internal stakeholders and external partners
- For claims reported to carriers where Jencap does not hold delegated authority, complete claim entry, file documentation, and support coordination with the carrier and assigned adjusters
- Review and update claims procedures and desk guides as needed to support consistent workflows and compliance, as directed by the Claims Manager
Requirements
- 2-3 Years Prior Experience with Excel reporting, working in multiple systems and workstreams required.
- Insurance knowledge strongly preferred but no required.
- Strong written and verbal communication skills, with the ability to interact professionally with internal partners and third parties
- This role requires a customer service mindset and responsiveness when supporting Underwriting, Claims, carriers, adjusters, and other external partners
- Proficiency in Microsoft Word and Excel, including the ability to format and maintain reports
- Strong attention to detail, organization, and follow-through; able to manage confidential information appropriately
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