Broker Support Technician

Why Jencap?

We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management.

The common thread woven throughout our success story is our collaborative and driven team of people.

Our teams are empowered and work together to find solutions.

We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.

The New Business Broker Assistant provides administrative and production support to the New Business brokers within the Workers’ Compensation department.

This role is responsible for supporting the end-to-end new business submission process, ensuring accuracy, timeliness, and compliance with internal procedures and carrier requirements.

The position operates in a fast-paced, high-volume environment and plays a key role in supporting revenue generation and operational efficiency.

The New Business Broker Assistant will work a Hybrid work schedule in our Atlanta, GA or Lee's Summit, MO Offices.

• Support brokers with the intake, review, and preparation of new business Workers’ Compensation submissions
• Input and maintain submission, quote, and policy data in agency management and carrier systems
• Coordinate with retail agents to obtain required documentation, loss information, and supplemental material
• Track submission status, follow up with carriers and agents, and maintain organized workflow queues
• Assist with quote preparation, binding documentation, and initial policy file setup
• Ensure electronic files are properly documented and maintained in accordance with record-keeping requirements
• Respond to internal and external inquiries in a timely and professional manner
• Adhere to company policies, procedures, and regulatory requirements
• Participate in process improvement efforts and cross-training as assigned

Requirements: 1-3 years of experience in insurance servicing, customer service or agency support (workers’ compensation or commercial lines experience is a plus) Excellent interpersonal and communication skills, both verbal and written Ability to efficiently navigate multiple insurance carrier websites and internal policy management systems. Proficiency with Microsoft applications, including but not limited to Outlook and Excel High attention to detail and data accuracy Effective written and verbal communication skills Proficiency with Microsoft Office applications and insurance management systems Ability to work independently and collaboratively in a hybrid environment Ability to perform efficiently in a deadline-driven, high-volume setting Demonstrate willingness to learn, adopt and evolve with AI-enabled tools and workflows through ongoing training and support.