Claims Assessor

Ensure claims are managed in accordance with:

ASIC Claims Handling obligations

AFSL requirements

Internal claim philosophy

Policy terms

Regulatory obligations

Apply procedural fairness and natural justice principles when making claim decisions.

Maintain accurate claim records and legal documentation.

Identify trends and emerging legal risks to improve policy wording and underwriting practices.

Collaborate with colleagues across the business to achieve team and organisational objectives.

Actively participate in team meetings, sharing ideas and contributing to continuous improvement initiatives.

Support knowledge-sharing and mentoring to strengthen team capability and foster a culture of continuous learning.

Build and maintain positive working relationships with internal and external stakeholders through effective communication and collaboration.

Participate in team-building activities, social events and company initiatives that promote collaboration, engagement and a positive workplace culture both within and outside the office environment.

Support the broader Claims team by assisting with administrative and operational tasks as required.

Undertake any other duties reasonably required to contribute to the efficient operation and ongoing success of the business.

To have an understanding of the company’s Safety and Wellbeing policy

Take reasonable care to protect your health and safety and the health and safety of others

Report all safety hazards, incidents, near misses and injuries

Maintain a clear and orderly work area

Previous experience in:

- Property Insurance

- General Insurance

- Local Government Planning

Experience interpreting legislation and case law.

Knowledge of regulatory requirements including ASIC, APRA and AFCA.

Tertiary background essential.

Outcome focused – able to overcome obstacles and deliver designated outcomes.

Ability to adapt to sudden changes in volume of work

You'll become part of a specialist organisation that protects property owners and lenders against legal risks associated with property ownership and transactions.

This role offers the opportunity to:

Apply your legal expertise outside traditional legal practice.

Work on unique and intellectually challenging property matters.

Influence underwriting, policy development and claims strategy.

Collaborate with experienced property, insurance and legal professionals.

Develop specialist expertise in title insurance—a growing insurance sectors.

This position is ideal for a lawyer or conveyancer who enjoys legal analysis and problem solving but are looking to move into a commercial, customer-focused environment where they can make a real impact.

At First Title we aim to create a high-performance culture based on collaboration, transparency, and accountability. This culture is supported by our values. When performing your role, you need to ensure you are demonstrating our values:

Teamwork We operate as a team. We are empowered, accountable and respectful of each other.

Integrity We do what is right. We are open, honest and transparent. We say what we mean, and we mean what we say.

Commitment We deliver on our promises and agreements on time, every time.

Service We passionately deliver the highest quality solutions to our internal and external partners through operational excellence and innovation.

Employee Assistance Program (EAP)

Employee Referral Program

Flu Vaccination Program

Fundraising Challenges

Social Teams & Events

Tenure Recognition Program

Rewards and Recognition Program

Training & Development

Discounted First Title Insurances